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Customer Support Specialist
Help define the foundation of the Customer Experience (CX) team at Topline Pro.
New York
Entry Level
$60,000 USD / year
4 months ago
Topline Pro
Generative AI powered Shopify for home service professionals
Job is no longer active
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✨ About The Role
Serve as a liaison between SMB customers and Topline Pro
Deal with a high volume of customer communications across calls, texts, and emails
Redesign and revamp customers’ websites, logos, and marketing
Provide support to a range of customers to promote customer retention and satisfaction
Conduct regular check-ins with customers to assess their satisfaction and implement creative solutions to address customer pain points
⚡ Requirements
Recent graduate who’s looking to progress in their career quickly at a fast-growing startup
Creative leader who would like to have a hand in crafting the future of the Support Team at Topline Pro
Passion for driving positive growth for clients and Topline Pro
Excellent communication and interpersonal skills to work collaboratively with customers and internal teams
Someone who can give their full attention to the task at hand, dedicated and intentional action produces the best results
Customer Support Specialist
New York
$60,000 USD / year
Support
Job is no longer active
About Topline Pro
Generative AI powered Shopify for home service professionals