Senior Information Technology Engineer

Company Overview

Our client is an MSP company, providing outsourced IT services to small and medium size companies throughout the US.

Position Overview

In this role, qualified candidates will manage the full life cycle of escalated technical issues originating from Level 1 and Level 2 support teams, ensuring timely and effective resolution. Provide strategic technical guidance to management and clients, aligning IT solutions with overarching business objectives. Mentor and support junior technicians, while fostering a collaborative environment that promotes teamwork and continuous technical skill development.

Key Responsibilities

• Manage the full lifecycle of escalated technical issues from Level 1 and Level 2 teams, ensuring timely and effective resolution.
• Oversee the administration and maintenance of servers, networks, DNS, and cloud solutions (Intune, Azure, AVD) to ensure secure and stable operations.
• Configure, troubleshoot, and maintain firewalls, switches, and other essential network devices.
• Provide technical guidance to management and clients, aligning IT solutions with business objectives.
• Mentor and support junior technicians, fostering teamwork and technical skill development.
• Enhance client satisfaction through proactive problem-solving and clear, professional communication.

Qualifications

• Minimum of 5 years of IT experience.
• Experience in Managed Service Provider (MSP) setting.
• Extensive knowledge of server administration, DNS management, and cloud technologies (Active Directory, Intune, Azure, AVD).
• Demonstrated expertise in diagnosing and resolving complex network and server issues, including RAID configurations.
• Proficient in configuring and managing firewalls, switches, and networking hardware.
• Strong communication skills with a client-centric and collaborative approach.
• Ability to excel under pressure, prioritize critical issues, and meet tight deadlines.
• Excellent English communication skills.
• Customer-centric attitude

Compensation

The published salary range is used as a guide to provide prospective candidates with a level of compensation that is competitive with today's market. The salary range for this position is a good faith estimate that allows for flexibility to align with various levels of experience, education, and performance.

EEO Statement

Topaz HR is an Equal Opportunity Employer, and we do not discriminate on the basis of race, color, religion, gender, national origin, age, disability, or any other status protected by applicable law. We value and are committed to creating an inclusive environment for all employees.

Please Note: Topaz HR is conducting this search on behalf of one of our clients. The employer's name will be disclosed during the interview process, and all hiring decisions will be made directly by the client.