Patron Services Manager - Uptown (contract Role)

Patron Services Manager, Uptown (Contract)

TO Live is seeking an experienced and service-driven Patron Services Manager to join the Patron & Event Services team on a full-time contract basis. This position is based at the Meridian Arts Centre, where the Patron Services Manager is responsible for leading Front of House (FOH) operations, ensuring best-in-class experiences at every touchpoint.

This role oversees the part-time FOH and food & beverage teams and acts as the primary liaison for client-related FOH information, this role plays a critical part in facilitating smooth communication and coordination between internal departments, clients, and external stakeholders to deliver seamless event experiences.

This position reports to the Director of Patron & Event Services and/or their designate. Duties include, but are not limited to, the following duties.

Key Responsibilities

• Attend site tours, pre-production, and planning meetings.
• Liaise with clients and internal teams to confirm Front of House (FOH) event requirements.
• Prepare and distribute show reports, schedules, and event documentation.
• Input and maintain event details in Momentus (Event Business Management Software).
• Track patron service costs and complete post-event billing.

Staff Leadership & Scheduling

• Recruit, train, and supervise part-time theatre, concession, merchandise, and event staff.
• Lead and support unionized and external staff teams.
• Approve timesheets and ensure adherence to labour agreements.
• Promote a professional, guest-focused team environment.

Front of House & Concessions Operations

• Ensure FOH setups and client requirements are in place for every event.
• Oversee concession operations, including cleanliness and stock levels.
• Ensure compliance with health and safety standards.
• Coordinate with merchandise reps for setup and sales during events.
• Manage inventory and report any discrepancies.
• Conduct monthly cash and coin counts.

Who Should Apply

This role is ideal for professionals who:

• Have experience in live event operations, venue management, hospitality, or arts administration.
• Are strong leaders with a proven ability to manage teams, particularly in unionized environments.
• Thrive in fast-paced, dynamic settings and can stay calm under pressure.
• Possess a keen eye for operational detail, logistics coordination, and customer service excellence.
• Are passionate about creating seamless and inclusive audience experiences.
• Want to contribute to a vibrant arts and culture community.

Working Conditions

• Extreme noise during some performances and events.
• Potential danger in coordinating movement and safety of large numbers of people.
• Physical discomfort caused by lack of formal meal or comfort breaks.
• Occasional stressful emergency situations involving patron and client illness and injury.
• Lack of natural light in workplace.
• Ability to move quickly for long periods of time.
• Variable hours of work depending on event schedules including late nights.
• Travel between TO Live venues as required.

The Organization

TO Live is one of Canada's largest multi arts organizations, operating three iconic venues: Meridian Hall, the St. Lawrence Centre for the Arts and Meridian Arts Centre. In addition, TO Live presents a full range of performing arts, theatrical and concert events at these venues in both downtown and uptown Toronto. With these two hubs of creativity and content creation, TO Live has a unique place and perspective to activate creative spaces by inspiring local and international artists, connect audiences and to be the nexus for new ideas, elevate artistic potential, and be the catalyst for creative expression that is reflective of Toronto's diversity.