Assistant Patron Services Manager

Assistant Patron Services Manager

Are you passionate about delivering exceptional patron experiences and supporting the behind-the-scenes operations that make live events shine? TO Live is looking for a support-driven, detail-oriented, and proactive Assistant Patron Services Manager to join our Patron & Event Services team and working across our three iconic venues.

In this key full time support role, you will assist in the day-to-day operations of the department, including coordinate staff scheduling. This is a great opportunity for someone who thrives in a fast-paced environment and takes pride in helping teams' function at their best.

This position reports to the Director of Patron & Events Services and / or their designate. Duties include, but are not limited to, the following duties.

Key Responsibilities

Operations & Event Support

• Assist in the day-to-day operations of Front of House (FOH), concessions, and event services.
• Supervise unionized staff as needed during events, ensuring effective team coordination and professional service.
• Provide on-site operational support for events, including client meetings and site tours.
• Support event logistics, planning.

Staffing & Scheduling

• Create and maintain accurate staff schedules for FOH, Box Office, and Concessions teams.
• Monitor staff availability, time-off requests, and shift changes to ensure proper coverage.
• Communicate scheduling updates and resolve last-minute conflicts as needed.

Administrative & Logistical Support

• Maintain departmental records, including staff contact lists, seniority tracking, and event calendars.
• Address patron complaints, concerns, and feedback promptly, escalating as needed.
• Manage uniform and inventory logistics: ordering name tags, stocking supplies, and scheduling laundry.
• Prepare and update reports, maintain databases, and support the upkeep of administrative records.
• Provide general administrative support to the department.

What We Are Looking For

• Smart Serve Certification (required).
• Administrative experience, especially in scheduling and coordination.
• Experience in live events, venue, or hospitality settings preferred.
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook).
• Exceptional communication and interpersonal skills.
• Strong problem-solving skills and the ability to work independently.
• Comfortable working in a high-pressure, fast-paced environment.

Working Conditions

• Requires fast-paced mobility throughout shifts.
• Familiarity with union environments and Collective Bargaining agreements.
• Variable hours including late nights and weekends.
• Work may occur in settings lacking natural light.
• Travel between TO Live venues as needed.

TO Live is one of Canada's largest multi arts organizations, operating three iconic venues: Meridian Hall, the St. Lawrence Centre for the Arts and Meridian Arts Centre. In addition, TO Live presents a full range of performing arts, theatrical and concert events at these venues in both downtown and uptown Toronto. With these two hubs of creativity and content creation, TO Live has a unique place and perspective to activate creative spaces by inspiring local and international artists, connect audiences and to be the nexus for new ideas, elevate artistic potential, and be the catalyst for creative expression that is reflective of Toronto's diversity.

Interested applicants should apply through our TO Live careers website at: https://tolive.bamboohr.com/jobs/

No phone calls or emails please. TO Live thanks all applicants in advance. Only those candidates selected for an interview will be contacted.

Together with the Toronto Public Service's (TPS) initiatives, which TO Lives follows and adheres to, TO Live encourages applications from Indigenous peoples, racialized persons/persons of colour, persons with disabilities, women, LGBTQ2S persons, and others who may contribute to fostering innovative ideas and solutions.

We ask that you complete the questions provided as part of the online application to assist us in ensuring our recruitment process and programs are equitable and accessible. Your responses are voluntary and the information that you provide is strictly confidential.

We are committed to inclusive, barrier-free recruitment and selection processes and work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). The Human Resources department will work with applicants requesting accommodation at any stage of the hiring process.