Service Desk Engineer

Service Desk Engineer

Contract

Working Hours: Standard (09:00am-17:30pm)

Department: Service Desk

Office or Field Based: Office Based (Cheadle, SK8 3GW)

Contract type: Other

Compensation: GBP 200 - GBP 250 daily

Company Description

Day Rate Contractor Role

Predominantly office hours, but may include evening and weekend work as required

Role based 5 days from our offices in Cheadle (SK83GW)

Focus on desk move and setup.

6 month Contract

We're Together. For over 50 years, we've helped thousands of people, businesses and professionals unlock their property ambitions with our common-sense approach to mortgages and secured loans.

We take the time to understand our customers and our door is always open, so we can often help when other lenders can't or won't. Based in Cheadle, Cheshire, our 800 colleagues help our customers throughout the UK, backed by the power of a £7.8 billion loan book.

Job Description

Over the coming months, Together Money will go through a time of considerable change and growth as we increase our head count, deliver a new tech platforms and even expand the size of our offices through an ambitious building programme which will ensure that our offices remain world class into the future.

Our fantastic service desk team work tirelessly to ensure that our tech and work stations are working perfectly. However, we need Contractor support to increase the team's capability during this particularly busy time. In particular, you will be involved in:

• New office set up – installation of IT equipment for new office spaces including full desk set ups
• Support on triage and resolution of Service Desk tickets.

Because the need is so focused on hardware, you will be based on-site here in Cheadle, South Manchester (SK8 3GW) Therefore, we cannot accept applications from candidates who live outside of the commutable area.

This role may include evening and weekend work as required

Qualifications

Proven experience in a Desktop Support / 2nd line Role

Experience of working in an ITIL aligned environment

Established track record of providing advanced technical support and configuration of desktop software and all laptop/mobile/peripheral hardware including resolving connectivity issues

Proven ability to create clear and comprehensive testing and technical documentation

Working knowledge of common server-side technologies such a Windows Server 2022, Active Directory etc

Microsoft Windows 11, Knowledge of Microsoft remote products VPN, Remote desktop services.

Experience of working in a highly regulated environment, ideally the Financial Services industry

Microsoft Windows 10/11 or Windows server accreditation

ITIL V4 foundation certification

MS Azure Fundamentals (AZ-900)

Software distribution platform experience – MECM

Virtualization – Management and Maintenance of VMware – creating and maintaining templates and virtual machines.

Strong Knowledge of Microsoft Intune and Autopilot (DAAS/MDL)

Microsoft 365

Understanding of role-based access control (RBAC)

Understanding of Back-up technologies (Evault/Rubrik), carry out file restores

Supporting Apple Mac Devices (Laptops, Time capsule – backups).

Experienced in using Encryption software (Sophos Central/File Vault – Mac)

Understanding of Apple iOS to support company devices

Understanding and utilisation of PowerShell

Additional Information

If you feel you have some of the skills mentioned above, but not all, please do still apply and we would be happy to have a further discussion with you in regards to your suitability for the role.

Together embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference – we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

All successful applicants will undergo relevant employment reference, financial and criminal record checks.