Part Time Pxt Ticketing Operations Associate (fixed - term Contract)

Part Time PxT Ticketing Operations Associate (Fixed-Term Contract)

TodayTix Group, TTG, is the global e-commerce leader for cultural experiences. Founded in 2013, TTG designs frictionless e-commerce experiences via innovative product design and industry-leading technology. Through powerful consumer matchmaking technology and our expansive portfolio of brands, including TodayTix, New York Theatre Guide, London Theatre Guide, Show-Score, Arthouse, and Secret Cinema, TTG has an intimate understanding of its millions of customers. We optimize partner relationships by providing unparalleled access to engaged audiences to generate meaningful revenue, transforming the way tickets are sold. With an ever-expanding global network of theatres, producers, and cultural institutions, frictionless technology, and vast data and insights, TTG is at the forefront of the digital transformation of culture.

We thrive in a nimble, growth-oriented environment where adaptability, curiosity, and a bias toward action help us stay ahead of the curve. We move quickly, iterate often, and expect everyone to take ownership of their impact - because we're building the future of live events, and there's no script for what comes next. New joiners are set up for success with a 90-day onboarding journey, complete with clear goals and measurable milestones. We believe feedback fuels growth, so we hold twice-yearly performance reviews focused on impact and development. Above all, you'll be working alongside a team of collaborative, passionate, and kind humans - people who love theatre and live experiences, and who support each other just as much as they challenge each other to do great work. We are seeking outstanding applicants of all backgrounds to join our team to bring new voices, talent, and perspectives to the table. We encourage all to apply.

We're looking for a detail-oriented and adaptable Part Time Ticketing Operations Associate to join our Powered by TodayTix team and play a key role in supporting our partners in a digital and in-person box office capacity. Your work will directly impact seamless ticketing operations and audience experience, ensuring efficient event setup, inventory management, and on-site ticketing support. If you thrive in a fast-paced, live event environment and are passionate about optimizing ticketing processes and delivering exceptional audience experiences, we'd love to hear from you!

This is a part-time, fixed-term contract running from September 22 through November 30, 2025, with a likely extension through December 21. Qualified candidates must be based in the greater New York City area and available to work nights and weekends. The role requires up to 20 hours per week, spread across up to 5 days, including both in-office collaboration and showtime coverage at the venue. The salary for this role is $24 per hour.

What Success Looks Like:

• Accurate & Efficient Ticketing Operations: Ensuring flawless event builds in Tixly with correct pricing, allocations, and availability.
• Inventory & Reporting Accuracy: Supporting real-time adjustments and maintaining detailed wrap reports for performance insights.
• Proactive Problem-Solving: Troubleshooting ticketing issues and providing first-line support
• Seamless Audience Experience: Partnering with Front of House teams to ensure smooth check-ins and seating operations.

What You'll Do:

• Assist with event setup and maintenance in our primary ticketing system.
• Support daily inventory adjustments, including allocation releases and rush/lottery ticket bookings.
• Assist in pulling and analyzing daily sales reports.
• Resolve ticketing issues, escalating as needed to PxT management.
• Welcoming and scanning customers at the venue.
• Document and update ticketing SOPs, ensuring clarity and consistency.
• Work in person at the box office during performances to provide ticketing support.

We're Looking for Someone With:

• Prior experience in supporting sales or ticketing operations for ticketed events using a CRM / primary ticketing system (e.g., Tixly, Tessitura, or AudienceView)
• An understanding of the ticketing life cycle of a live event.
• Strong problem-solving skills.
• Excellent customer service skills.
• The ability to work under one's own initiative and meet deadlines.
• Strong organizational and prioritization skills with the ability to pivot and adapt to a varied workday.
• Excellent communication skills, both verbal and written.
• Experience with project management software.
• Flexible availability, including evenings and weekends as detailed.
• A passion for theatre & live events is preferred!