Senior Analyst, Application Support & Client Engagement

Venture Outside The Ordinary - TMX Careers

The TMX group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations enhancing capital markets. United as a global team, we're connecting cross-functionally, traversing industries and geographies, moving opportunity into action, advancing global economic growth, and propelling progress. Through a rich exchange of ideas, meaningful collaboration, and a nimble operating model, we're powering some of the nation's most critical systems, fueling capital formation and innovation, bringing increased opportunity to business visionaries, product ingenuity to consumers, and career exploration to our team.

Ready to be part of the action?

Department Overview

Global Enterprise Services (GES) is accountable for the operation of Canada's two systemically important clearing houses (CDS and CDCC) and, as a shared service organization for TMX, it also provides services that support TMX businesses in meeting their objectives. In this regard, GES provides the Firm's Technology, Information Security, Enterprise Risk Management, Integrated Operations, Project Management, Vendor management and Innovation services.

Role Summary

The Business Analyst draws up requirement statements and takes part in development projects as advisor in the area of business and systems use. He/she follows up change requests with users and acts as intermediary between users and implementation teams.

Senior Analyst - Application Support And Maintenance

The Senior Analyst- Application Support and Maintenance is responsible for planning, monitoring, and executing the clients' testing requirements within testing environments. This individual will participate in the creation, maintenance, and execution of functional, integration, and regression test suites, as well as the defect management process. The role necessitates collaboration with cross-functional teams, client representatives, and clients to comprehend testing requirements and manage testing activities appropriately. The coordination of Code deployments across multiple environments will also fall within the scope of this position.

Key Accountabilities:

1. Responsible for day to day testing data setup, execution of client testing requirements in TCS BaNCS application testing environment.
2. Collaborate with Business and IT stakeholders to gather, confirm and document, the understanding of the clients functional and end-to-end testing requirements
3. Participate in testing, reporting on results, ensuring quality and adherence to the business requirements
4. Understanding of systems, business, data, and technical architecture disciplines, including key methodologies and approaches such as Service-Oriented Architecture (SOA), Business Process Management (BPM), and high-availability/high-performance systems design.
5. Possess the capability to translate business requirements into comprehensive test cases and test scenarios.
6. Lead testing environment support activities in collaboration with team members.
7. Participate in Functional and regression testing to ensure optimal quality prior to promotion to production.
8. Demonstrate an aptitude for adapting to new environments, rapidly acquiring proficiency in new technologies, and functioning as a cooperative team member with a positive disposition.
9. Competent in coordinating and executing all defined testing activities, adhering to the Agile/waterfall software development lifecycle.
10. Engage in testing, report on outcomes, and ensure quality and compliance with business requirements.
11. Exhibit the ability to operate autonomously, liaise with stakeholders, undertake necessary research, and drive deliverables with minimal oversight.
12. Experience in the design, construction, and maintenance of business systems in cloud or on-premise environments.
13. Demonstrated experience and capability in converting non-technical user requests into complex technical specifications and solutions that successfully address business needs.
14. Experience with Change management, incident management standards and practices including critical communication to business and IT stakeholders

Must Have(s):

• A university degree in Engineering, Computer Science or equivalent program or experience.
• Minimum 5+ years of experience in web applications development and maintenance
• Strong problem-solving, analytical, technical, and troubleshooting skills
• Excellent written and verbal communication skills
• Good knowledge of QA Processes, Testing Life Cycle, SDLC and Defect Management processes for application testing, development and support
• Prior experience with any application products related to the Trade Life Cycle and Corporate Action Life Cycle.

Nice to Have(s):

• Demonstrated experience with Clearing and Settlement applications, ideally involving TCS BaNCS Market Infrastructure
• Proficient working knowledge of Splunk and Service Now alerting systems
• Previous experience utilizing automation tools to design, execute, and debug functional test cases
• Experience in leveraging the Jenkins tool to execute scripts for data setup
• Proven expertise encompassing:
• Middleware technologies (MQ Series / WAS)
• Relational Databases
• Axway / CFT Hub for file transmission
• SWIFT and ISO messaging standards

In The Market For…

Excitement - Explore emerging technology and innovation, as well as ventures and digital finance that shape the future of global markets! Experience the movement of the market while grounded in the stability of close to 200 years of success.

Connection - With site hubs in some of the world's most multicultural cities, we leverage our size and structure to create rich connections and belonging while experiencing powerful global impact through our work.

Impact - More than a platform, we use our talents to power mission-critical systems that drive global economic advancement, innovation, and growth. As well, our employee-led Team Impact spreads social good via our giving strategy.

Wellness - From empathetic leadership to a culture of flexibility and balance, we believe wellness at work creates the maximum yield and a stronger "we". Plus, with a cloud-first and hybrid workstyle, as well as generous time-off and leaves, we support a life well lived!

Growth - From a growth mindset in our work, to expansion in our business, TMX is home to action-takers energized by the achievement of ambitious growth.

Ready to enrich your career with impactful work, leaders who truly care, and the flexibility and programs to help you thrive as part of #TeamTMX? Apply now.

Please note that our company is not currently sponsoring work permit applications and the applicant must be authorized to work in the country where this position is located.

TMX is committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide accommodations for applicants and employees who require it.