CFD Crypto Account Manager

TMGM Job Opportunity

TMGM stands at the forefront of online trading and investment services, proudly serving as Chelsea FC's Official Regional Online Forex and Trading Partner in Asia Pacific. With a global presence and offices spanning three continents, TMGM has earned its reputation as a trusted CFD trading provider. We embody excellence through a commitment to regulatory compliance, technological innovation, and unparalleled customer service.

At TMGM, our vision goes beyond providing a platform for trading; we aspire to empower our clients with the best trading conditions. We leverage industry-leading and cutting-edge innovative platforms to ensure that your trading experience is nothing short of exceptional. Our relentless commitment to research and development continually pushes the boundaries of liquidity and usability, giving them the tools they need to thrive in an ever-evolving financial landscape.

Responsibilities

Sales and Business Development:

• Actively assist in business expansion, promoting and selling TMGM's CFD crypto products, with a strong focus on Bitcoin (BTC) and other mainstream cryptocurrencies (like Ethereum, Solana, etc.) and related services.
• Independently utilize strong sales skills to identify, develop, and build client pipelines within the crypto space.
• Establish and maintain good cooperative relationships with new crypto clients to foster long-term partnerships.
• Continuously and closely follow trends and market dynamics in Bitcoin (BTC) and other major cryptocurrencies, conduct in-depth analysis of blockchain and crypto market information, and provide clients with professional insights and potential trading opportunities in the crypto CFD market.

Client Service:

• Deliver exceptional customer service through various communication channels (phone, email, online chat, etc.) to ensure crypto client satisfaction.
• Respond quickly and professionally to crypto client inquiries, and effectively resolve issues clients encounter while using the CFD trading platform or crypto products.
• Based on the understanding of Bitcoin (BTC) and other mainstream cryptocurrency market dynamics, communicate and provide feedback to clients in a timely manner, assist clients in understanding cryptocurrency market movements and platform trading tools, and collect client trading experiences and needs.

Performance and Goal Orientation:

• Strive to achieve or exceed set Key Performance Indicators (KPIs), including but not limited to sales targets, crypto client satisfaction scores, and activity levels.
• Continuously learn and master the latest Bitcoin (BTC) and broader crypto market knowledge, CFD industry information, and details of TMGM's trading platforms and crypto products.
• Continuously expand knowledge about Bitcoin (BTC), other popular cryptocurrencies, blockchain technology, crypto industry news, and relevant macroeconomic factors impacting crypto assets to better serve clients and achieve sales targets.
• Actively achieve team and individual metrics, contributing to overall team success.