Service Manager

Service Manager

Join the Titan Machinery team as a Service Manager where you will manage the store's service operations and ensure top-notch customer satisfaction. In this pivotal role, you'll oversee all aspects of service operations, ensuring that our dealership meets and exceeds industry standards with a focus on professionalism, safety, and efficiency.

Responsibilities:

• Financial and Performance Management: Understand key financial drivers, ensure the department meets or exceeds goals, market services to maintain a consistent income stream, and effectively manage workflows, including work schedules, employee schedules, and customer work orders.
• Customer Interaction and Experience: Handle all customer inquiries and communications, from repair estimates to resolving complaints, and manage the service department's workflow to meet financial and operational goals.
• Documentation and Communication: Supervise and schedule employees, market the service department to ensure a steady workflow, and ensure all service records, work orders, and documentation are maintained accurately, thoroughly, and in a timely manner.
• Safety and Compliance: Uphold environmental, health, and safety regulations, and ensure all vehicles meet legal requirements.

If you're passionate about heavy equipment and thrive in a fast-paced environment where professionalism and precision in mechanical work are valued, Titan Machinery offers the opportunity for growth and development. Join us in maintaining our reputation as a trusted partner in the community and beyond.

Qualifications:

• 2+ years' related experience and/or related military experience, or related education/training (degree, certificate, etc)
• Ability to travel up to 30% of the time and work flexible hours
• Ability to effectively lead and manage people

Titan Machinery provides a generous total compensation package including the following benefits:

• Comprehensive Health and Dental Coverage
• HSA (Health Savings Account) - up to $1500 tax-free each year, contributed to your account by Titan Machinery
• Additional Voluntary Benefits such as: Vision Insurance, Life Insurance, Short-term disability and more!
• 401(k) with company matching on your FIRST DAY of employment
• Competitive PTO, Bereavement, Paid Volunteer EMT, Paid Firefighter leave plans
• Paid Parental Bonding/Pregnancy-Related Leave
• Performance-based incentives
• View more about our benefits on our Careers website here

Titan reserves the right to adjust compensation based on factors including but not limited to: scope and geography of the position, qualifications and experience of candidates, and other business and operational conditions. Titan Machinery is an Equal Opportunity / Affirmative Action employer: Women, Minorities, the Disabled and Veterans are encouraged to apply.