Guest Service Agent

Guest Service Agent

Job Category: Front Desk

Rate: $17 USD per hour

Location: Hilton Rochester Mayo Clinic Area, 10 East Center Street, Rochester, MN 55904, USA

Description

Key Responsibilities

• Greet guests with warmth and professionalism, ensuring smooth check-in and check-out experiences.
• Serve as a central resource for guest requests, offering local insights, dining recommendations, and personalized service.
• Resolve guest concerns with empathy, urgency, and transparency, escalating issues when necessary.
• Handle room assignments, payments, and reservations accurately and efficiently.
• Collaborate with housekeeping, maintenance, and leadership to ensure guest expectations are met and exceeded.
• Keep lobby and front desk areas clean, welcoming, and fully stocked with relevant materials.
• Partner with all departments to create seamless guest experience.
• Promote wellness—for yourself, our team, and our guests—through thoughtful service and work habits.
• Foster an inclusive environment that honors our diverse guests and team members.
• Handle guest interactions, billing, and concerns with honesty and clarity.
• Put guest needs first, anticipating and exceeding expectations with every stay.
• Seek feedback, pursue learning opportunities, and contribute ideas to improve our service.

Qualifications

• Prior experience in customer service or hospitality preferred.
• Strong communication, computer, and multitasking skills.
• A passion for delivering exceptional service and a positive attitude.
• Ability to work a flexible schedule including weekends, evenings, and holidays.

Skills

Preferred

• Customer Service
• Basic Math

Education

Preferred

• Associates or better in Hospitality and Resort Management.

Equal Opportunity Employer