Customer Service Analyst

Customer Service Analyst

Houston, Texas, United States, 77001

What Timken makes possible begins with you. Those who came before us helped land a man on the moon, create the world's infrastructure, and introduce renewable energy alternatives. Now you can join the Timken team to write your own unique story and help drive what’s next.

A career at Timken means you can have an immediate impact doing work that matters to the world—improving the efficiency of today’s industrial equipment and preparing for the future of motion on our planet and beyond. New employees can start contributing right away, and there are many opportunities to advance your career at your own pace. Join our global team of 19,000 people in 45 countries, and start helping our customers push the limits of what’s possible in their world of motion.

Timken Power Systems, Philadelphia Gear brand has a current opening for a Customer Service Analyst responsible for pricing for outsourced product and services, researching bills of materials for legacy parts and equipment, creating the customer quote including delivery and payment terms and following up with the external sales force to ensure requirements are met. This role will also be guided by key metrics such as quote on-time, delivery performance, and profitability (margin expectations).

Essential Responsibilities:

• Support the regional customer service and sales team with the timely completion of quotes, processing of orders, and providing relevant information as required.
• Gather cost information from historical data, supplier quotes, and internal manufacturing resources for the accurate preparation of cost estimates and application of appropriate margins to quotes.
• Evaluate & implement customer requirements for the repair, modification, or upgrade of customer’s equipment such that it is returned back to full working conditions.
• Complete Quote & Order entry processes including all ERP transactions and providing applicable information and data to engineering and supply chain departments.
• Coordinate customer visits, respond to customer requests and inquiries, and generate order progress reports as requested. Occasional travel may be required.
• Coordinate between Sales, Engineering, Operations, and Customers. And provide technical support to suppliers & customers as needed.
• Achieve business plan goal as it relates to customer service levels: timeliness of response to customers and on time delivery.
• Prepare basic bills of material for engineering to use as basis to structure jobs.
• Expedite orders by working with purchasing and production teams as needed.
• Maintain job records and accounting logs, file invoices, complete tax and other business forms.
• Support all office personnel. Engineering and Operations with administrative and clerical tasks.
• Maintain job records and accounting logs, file invoices, complete tax and other business forms.
• Responsible for greeting and directing the infrequent walk-in visitors, directing telephone calls to the appropriate personnel, organizing meetings, interviews, lunches, and site events as needed.
• Responsible for document control tasks including maintain all record-keeping, scanning, and filing of documents and photos.
• Organize and verify completeness of documents and create records/files to ensure information is readily accessible.
• Review and update supplier delivery reports.

Technical/Functional Skills:

• Administrative and organizational skills to manage both cost and lead-time data.
• Works independently and collaboratively within a team.
• Ability to multi-task and set priorities.
• Strong communication skills (verbal & written).
• Meet deadlines with a high degree of accuracy.

Basic Qualifications:

• High School Diploma or equivalent required, Bachelor’s degree in business-related field preferred.
• Minimum of 5 years of Customer Service equipment, rotating equipment background preferred.
• Skilled in all MS Office products.
• Working knowledge of ERP systems, preferably Epicor.

All qualified applicants shall be treated equally according to their individual qualifications, abilities, experiences and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status or any other basis protected by applicable law.