Sales Operations Manager - Remote Eligible

Sales Operations Manager

Come join the Tillamook team, one of the fastest-growing dairy brands in the US, where we Play to Win to create over 200 dairy products in 7 different categories: cheese, ice cream, yogurt, sour cream, butter, cream cheese and frozen meals. Our Uncompromising Quality has led us to become the #1 Cheddar, #2 Cream Cheese and #3 Family Size Ice Cream brand, but we're not stopping there. We're loading up for our best years to come and want you to join us.

As a farmer-owned cooperative since 1909, we know that being Good Stewards for our stakeholders and doing a little extra always pays off. We're looking for team members with a One Team and Genuine Care mindset who are inspired to share the delight of the Tillamook brand with each other and others every day.

What You Will Do:

The Sales Operations Manager role supports the Foodservice Sales team by leading the management of our national redistributors/distributors (DOT, Sysco, US Foods) and translating that data from our route to market into actionable sales, supply chain, and business planning insights and recommendations. The Sales Operations manager will partner with the national account managers and supply chain team to help identify areas of optimization within forecasting and replenishment.

The Sales Operations Manager role will also support sales planning activities by ensuring policy and procedures are followed for accuracy of entry, timely updates, approvals, and closing of events in internal and external systems. It is also responsible for entry of all promotional plans in our ERP system and ensuring accuracy between customer-facing contracts and internal systems. This role will also assist our deductions team in communications with the customer on post audit negotiations and other financial obligations.

The Sales Operations Manager plays a critical role in the sales enablement process for the Foodservice business. This role will partner with our Foodservice broker agency to enable them to sell on Tillamook's behalf by maintaining sales resources and enablement tools, coordinating sample requests, and overseeing the trade show process.

This is a role that requires effective communication with the customer, excellent teamwork abilities, time and project management skills, and the ability to be flexible and willing to help the sales team achieve successful long-term results.

Here's a Day in the Life:

• Input and actively manage annual business plans in Trade Management System with support from Foodservice Sales team
• Subject Matter Expert on contracts and agreements with re-distributors and distributors
• Tracking orders and in-stock levels via various reporting (Internal and External Systems)
• Lead and/or support customer supply chain initiatives and manage customer compliance programs
• Develop processes and procedures for managing inbound operator leads and deploying resources across sales team and broker
• Update and maintain information in re/distributor portals and catalogues
• Broker enablement, inclusive of maintaining broker maps and contact information
• Contribute to and maintain foodservice policies, procedures, onboarding materials, training manuals, and sales-related resource material

Knowledge, Skills, and Abilities:

• 5+ years of experience with trade management systems ideally in the food or beverage industry is required.
• Experience communicating directly with retailers regarding promotional plans, forecasting, and inventory management.
• Demonstrate excellent oral and written communications skills
• Meet deadlines and be flexible in working on multiple projects simultaneously
• Demonstrate excellent time management skills with the ability to work independently with little supervision
• Utilize MS Office applications, especially Excel, Outlook, and PowerPoint
• Ability to travel 10-15%

We offer outstanding benefits to our employees. For more information, please visit the careers page.

We are committed to creating a culture of inclusion where all employees are heard, valued and feel a sense of belonging. We rely on different perspectives, thoughts, backgrounds and cultures to inform our work, to help us be better as a brand and as an employer and to fuel our success. We are seeking talent from a wide range of diversity, perspectives, and backgrounds to join our exceptional organization and help us build our future.

Tillamook County Creamery Association (TCCA) is a Drug-Free Workplace. EEO

TCCA prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability status (including those related to pregnancy and childbirth), protected veteran status, membership/non-membership in a labor organization, or any other characteristic protected by law.