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L2 Support Engineer (IT Support)
Own administration of networking applications and automation of internal processes with in-house software
Guatemala City, Guatemala, Guatemala
Mid-Level
6 hours agoBe an early applicant
Tigo Guatemala
Provides mobile, internet, and digital communication services to consumers and businesses across Guatemala.
1 Similar Job at Tigo Guatemala
Networking Application Support And Management
Support and management of networking applications. Development and programming of inhouse software for automation of internal processes. Administration of user management of network management platforms. Reporting and continuous process improvement.
Responsibilities
Responsible for the administration, maintenance, and availability of systems, databases, and servers used to manage the different operational networks and processes of the L2 Support group. Compliance with KPIs and follow-up of internal projects.
Requirements
- Graduated Systems Engineer, closed curriculum or related field
- Experience in programming and software development.
- Experience in database management
- Experience in integration with APIs and data modeling
- Knowledge of container management
- Availability for on-call shifts
- Intermediate to advanced English
Technical Knowledge
- Programming languages: Python, Java, JavaScript or similar.
- Databases: SQL and NoSQL.
- Operating Systems: Windows and Linux.
- Containers: Docker (desirable).
- API integration.
Specific Knowledge
- Support of critical operation applications and platforms.
- Automation of operational processes.
- Integration of systems and consumption of REST APIs.
- Modeling and administration of databases.
- User management and access control.
- Monitoring and analysis of technical incidents.
Competencies or Skills
- Good software development practices, testing, and documentation.
- Results-oriented and problem-solving
- Good interpersonal relationships
- Proactive and self-taught
About Tigo Guatemala
Provides mobile, internet, and digital communication services to consumers and businesses across Guatemala.