Customer Support Representative (dallas, Texas)

Customer Support Representative

Are you passionate about helping people and solving problems? Do you thrive in a dynamic environment where no two days are the same? Join our Customer Support Center team and become an integral part of TI's success story!

As a Customer Support Representative, you'll be the friendly voice and problem-solving champion for our valued customers. You will:

• Turn customer challenges into success stories
• Collaborate with cross-functional teams to tackle complex issues
• Contribute to improving our operational processes and customer experience
• Use internal systems to respond to customer inquiries and document customer interactions
• Leverage data to address customer problems and maintain operational success metrics
• Proactively resolve data discrepancies between TI and customers
• Gain valuable experience in building both external and internal relationships
• Be a part of a supportive team environment that values your input and ideas

Special note: This role is on-site Monday - Friday.

Join us and be part of a team that's shaping the future of technology while providing world-class customer support. Your journey to an exciting career starts here!

Minimum Requirements:

• High school diploma or GED
• One of the following:
  • 2 years of work experience in a call center or customer service/support environment (excluding retail), or
  • Associate degree in business administration or related field
• Proficient in written and verbal communication
• Proficient in Excel such as pivot tables and basic formulas

Preferred Qualifications:

• Natural communicator who can explain complex ideas simply
• Good eye for details and take pride in your work
• Passionate for helping others shines through in every interaction
• Creative problem-solver who thinks on your feet
• Thrive in a fast-paced environment and can juggle multiple priorities
• Comfortable working independently, but also love being part of a team
• Previous customer service experience is a plus
• Microsoft Excel experience including the use of filters, formulas and pivot tables to organize, aggregate and analyze data
• Familiarity with email, ticketing systems, SAP and customer relationship management (CRM) platforms experience preferred

Texas Instruments will not sponsor job applicants for visas or work authorization for this position.

About Us

Engineer your future. We empower our employees to truly own their career and development. Come collaborate with some of the smartest people in the world to shape the future of electronics.

We're different by design. Diverse backgrounds and perspectives are what push innovation forward and what make TI stronger. We value each and every voice, and look forward to hearing yours.

Benefits that benefit you. We offer competitive pay and benefits designed to help you and your family live your best life. Your well-being is important to us.

Texas Instruments Incorporated (Nasdaq: TXN) is a global semiconductor company that designs, manufactures and sells analog and embedded processing chips for markets such as industrial, automotive, personal electronics, communications equipment and enterprise systems. At our core, we have a passion to create a better world by making electronics more affordable through semiconductors. This passion is alive today as each generation of innovation builds upon the last to make our technology more reliable, more affordable and lower power, making it possible for semiconductors to go into electronics everywhere.

Texas Instruments is an equal opportunity employer and supports a diverse, inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, disability, genetic information, national origin, gender, gender identity and expression, age, sexual orientation, marital status, veteran status, or any other characteristic protected by federal, state, or local laws.

If you are interested in this position, please apply to this requisition.

TI does not make recruiting or hiring decisions based on citizenship, immigration status or national origin. However, if TI determines that information access or export control restrictions based upon applicable laws and regulations would prohibit you from working in this position without first obtaining an export license, TI expressly reserves the right not to seek such a license for you and either offer you a different position that does not require an export license or decline to move forward with your employment.

Job Info

Job Identification 25008500

Job Category Supply Chain & Operations

Locations EXSC 13532 N Central Expwy, Dallas, TX, 75243, US

ECL/GTC Required Yes