Applications Support Analyst (5315)

Applications Support Analyst

Eagle Harbor is looking for an Applications Support Analyst that resolves technical problems in a service desk environment, uses expertise in customer service and technical knowledge gained from prior service desk experience to resolve issues surrounding installation, usage, and training on software and/or hardware products; will assist with classroom support and service desk projects as they arise.

The Applications Support Analyst provides functional and implementation support, supports applications users and works closely with all functional teams within the organization. This position is on-site in Albuquerque, New Mexico.

Position Responsibilities:

• Provides support in production, development, and testing environments
• Provides client support during development and production deployment of applications
• Assists with identifying, diagnosing, and resolving issues
• Collaborates with the IT Service Desk to resolve technical issues (tickets) experienced by employees.
• Assists with implementing patch management and software upgrades for all applications, including participating in testing processes.
• Documents and maintains a knowledge base and other associated information in accordance with DevOps and cybersecurity protocols
• Assists in the development, maintenance, and implementation of a Disaster Recovery Plan for all production applications
• Ensures follow through on entire software lifecycle
• Assists with system administration duties revolving around supported application servers
• Applies and follows basic safety and security concepts and policies

Position Requirements:

• Bachelor's Degree in a computer related field or equivalent work experience
• At least 3 - 5 years professional experience in software/hardware applications for a complex organization including development
• At least 2 years professional experience in an enterprise server environment

Knowledge, Skills and Abilities:

• Enterprise experience with Windows Server Platforms including 2019, 2022, and upcoming versions relevant to 2025.
• Enterprise experience with Windows Group Policy and Active Directory
• Working knowledge of programming and database process life cycles
• Excellent skills in written and spoken communication
• Excellent time management skills and organizational abilities
• Understands the components of Project Management

Position located in Albuquerque, NM- On Site/ In Office