In our world things change by the millisecond. We build the technology that creates amazing moments and better connects our customers. Ready to play your part? Join us and Be Phenomenal. Working towards the same shared goal of better connectivity, our tech teams enjoy a high degree of freedom. We love hearing ideas and seeing them come to life. With great resources, you'll get to be part of a team at the foundations of the transformation of our business. Who knows what the next innovation will be? That's what makes a career at Three so exciting. Since we set foot in Ireland, we've done things differently. Investing in infrastructure, we built a network that now connects 2.2 million customers nationwide, carrying more data than all alternative telecommunications providers combined. We take the script and rip it up, we're a big-hearted energetic bunch, striving for a better connected life. We encourage our employees to face their weaknesses, to really open themselves up to new tasks and projects in a super-charged and rich learning environment. We want you to become the best version of yourself.
Three Ireland is looking for a highly motivated and experienced IP engineer to join their IP Operations Back Office team. The IP Operations Back Office team integrates into a wider IP Network team comprised of IP Operations Front Office, IP Design, IP Performance, IP Service Delivery, and IP Change Management, to deliver best practice IP network solutions/changes at Three Ireland.
The overall goal for the IP Network team is to achieve efficient, high quality and cost-effective delivery, while maintaining network stability and meeting growth and performance demands.
We also continuously and proactively implement the necessary measures to maintain a secure and stable IP network to mitigate risks of service outage on our critical business services.
The IP Operations Back Office team is made up of highly skilled IP engineers, IP technical leads and an IP Change Manager/Co-ordinator. The responsibilities of the team include implementing all IP network changes (low, medium, high risk) on the Three Ireland IP network whether derived from BAU, project or incident. Depending on the complexity and/or risk of service impact, changes are scheduled either within or outside of normal working hours. Preventative maintenance, lifecycle management, security and continuous service improvement measures are also very important activities for IP Operations to maintain IP network stability.
IP Back Office Operations provide a 24/7 on-call service for P1/P2 incidents which are governed by a separate Incident Management team. IP Front Office Operations provide monitoring and level 1 support with IP Back Office Operations providing level 2 advanced troubleshooting and the ability to escalate to level 3 vendor support as required.
Analyse/troubleshoot network faults and conduct effective and timely fault resolution, ensuring adherence to key SLAs. Provide on-call cover both within and outside of business hours to manage in the successful resolution of major incidents/faults on the IP Network and to participate as a stakeholder in other non-IP originated incidents/faults BAU and Problem ticket resolution Participate/lead deep dive investigations/priority escalations, e.g., latency, MTU, speed test performance, etc. Support continuous and proactive implementation of the necessary measures to maintain a secure and stable IP network to mitigate risks of service outage on Three Irelands critical business services. Perform regular failover/resilience testing and audit/clean-up activities, e.g., redundant/invalid firewall rules and disused network config. Plan/deploy routine preventive and corrective maintenance changes, e.g., software upgrades Prepare deployment plans and implement changes (incident, project or preventative maintenance) on the IP Network, ensuring adherence to Three Ireland's processes and guidelines, e.g., Change Management, Operational Readiness, Acceptance into Service. Work in close alignment with the IP Design team and IP Performance Consultant in providing Operational input for project and performance related HLD/LLD/MOP documentation.
What else it involves
The skills we are looking for
Benefits of Working at Three
You may think you know us, but we're full of surprises. Intrigued? Join us and Be Phenomenal. Apply now.
Three Ireland is proud to be an equal opportunities employer. If you do not 'tick every box' in the job description above, there are likely other valuable attributes and skills you have that would make you a great fit for the team. If you feel this role is for you, then please apply! We are committed to equal employment and growing a diverse workforce.
We embrace those of any race, gender identity, sexual orientation, age, religion, disability, marital status, family status, civil status or membership of the traveler community, and we want our teams to reflect this!
If you require reasonable adjustments at interview, please let us know when scheduling your interview, or alternatively please email recruitment.support@three.ie