IT Operations Associate

IT Operations Associate

ThoughtFull is on a mission to simplify mental health for your personal and professional growth - through every season of life, anytime, anywhere.

ThoughtFull is a Temasek-backed mental health company that provides full mental healthcare services for corporates clients around the Asian region and beyond. Join us on our mission and be part of our rockstar team!

ThoughtFull is hiring an IT Operations Associate to lead internal support and infrastructure, enabling a secure and productive digital environment across our hybrid and remote teams. This role is a blend of hands-on technical support, IT administration, SaaS/infrastructure ownership, and proactive tooling governance. You'll work closely with cross-functional teams to ensure our systems are fast, reliable, and aligned with ISO 27001 and security best practices.

End User & Helpdesk Support

• Provide first-line support to employees (online and offline) across SG, MY, and remote environments
• Resolve issues related to device setup, software installation, network access, printing, etc.
• Maintain a helpful and solution-oriented support attitude
• Track and manage IT requests using a structured ticketing or task system

IT Systems Management (M365, Intune, AAD)

• Administer and support the Microsoft 365 suite including:
• Outlook, SharePoint Online, OneDrive, Microsoft Teams, Intune
• Azure Active Directory (users, groups, permissions)
• MFA and endpoint protection policies
• Troubleshoot and resolve M365-related issues (e.g., login failures, sync issues, feature bugs)

Onboarding & Offboarding Support

• Coordinate with HR team to ensure smooth Day 1 onboarding for new hires
• Prepare and configure laptops (Mac/Windows), accounts, software, and access
• Conduct regular IT walkthroughs to help new joiners feel confident with tools
• Securely offboard leavers by revoking access, wiping/collecting hardware, and removing accounts.

Office Tech & Infrastructure

• Maintain and troubleshoot:
• Office WiFi, printers, and power backups
• Door access
• CCTV cameras and NVR setups
• Basic AV (sound, lighting, Zoom rooms, etc.)

Security & Governance

• Ensure alignment with ThoughtFull's ISO 27001-aligned Information Security Management System (ISMS)
• Monitor endpoint compliance via Intune and restrict unauthorized software
• Maintain and update the company's "Allowed Tools & Software" list
• Evaluate new tools requested by teams and ensure alignment with security and policy standards
• Lead end-to-end implementation of new IT and infrastructure software including but not limited to procurement, setup, integration, documentation, and rollout