Team Manager, Content Operations

Team Manager, Content Operations

This role is responsible for leading the day-to-day operations of the team, including work direction, performance management, resource planning, and ensuring quality, productivity, and service targets are consistently achieved. The position also drives process improvement, develops and retains talent, and partners with cross-functional leaders to enhance operational effectiveness and support organizational goals.

In this opportunity as a Team Manager, Content Operations, you will support:

• Responsible for the day-to-day administration of the teams including overall team direction, performance, work migrations and assignments.
• Provides functional, operational, or product expertise to department.
• Provides comprehensive reports on performance, productivity, quality, timeliness, capacity, and utilization.
• Plans and directs work activities to meet product targets and customer specifications. Oversees the quality and timeline metrics of all content sets within the team.
• Drives and seamlessly implements improvement initiatives and projects; and recommend process enhancements.
• Participates in performance management process, including compensation planning, of direct reports or assigned area; provides input on promotional decisions.
• Identifies and develops talent within organization by coaching, motivating, and providing development plans and growth opportunities.
• Participates in hiring, talent review and career development of direct reports or assigned area.
• Implement and action strategies to limit attrition with focus on retention of critical and high performing employees.
• Demonstrates leadership quality by constructively influencing and channeling others to work towards a common goal.
• Participates in initiatives/efforts at an org level, recommending changes to improve key performance metrics.
• Improves motivation and continuous development of the core competencies of team members resulting in better employee satisfaction and retention.
• Lead/ co-lead org-wide efforts that extend beyond assigned area or location. Partner with other people managers and leaders to improve operational effectiveness.

You're a fit for the role of Team Manager, Content Operations if your background includes:

• Proven experience in team leadership and people management, including workload planning, performance oversight, coaching, and day-to-day team administration.
• Strong ability to analyze operational metrics and generate reports on productivity, quality, timeliness, capacity, and utilization to drive business decisions.
• Demonstrated success in process improvement and project implementation, with the ability to recommend and execute initiatives that enhance operational efficiency and service quality.
• Experience in talent management, including hiring, performance management, employee development, succession planning, and retention strategies for high-performing teams.
• Excellent leadership, collaboration, and stakeholder management skills, with the ability to influence cross-functional teams and lead organization-wide initiatives toward common goals.

What's in it For You?

• Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.