SAP Sales - Service Management, Analyst - Remote Eligible

SAP Sales- Service Management, Analyst

Do you have experience in IT Services? Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you! Join our team! This role is part of a high-performing team of talented specialists who provide world-class support for Corporate Services. You will be part of a team that manages ongoing incident detection and resolution, change planning and implementation, and compliance for a portfolio of applications and infrastructure built on SAP Sales.

About the Role

In this opportunity as an SAP Sales- Service Management, Analyst, you will:

1. Deliver SAP WRP and S4 service lifecycle management focusing on day-to-day operation and service improvement, by ensuring reliability and availability.
2. Collaborate with different partners and teams to implement IT standards (operational, compliance, etc) for SAP systems.
3. Monitor, support, and improve services according to incident, change, and problem management for daily operations according to IT TR and SAP standards.
4. Internal cross-functional collaboration for SAP transformation, through continuous process improvement and advisory on high-value propositions considering best practices.
5. Active collaboration in SAP migration to S4, also considering integration for systems related to architecture for modules/technical accordingly.
6. Partner with application development teams to deliver operational readiness for new applications and features.
7. Collaborate with stakeholders such as business teams, product owners, and project management in defining roadmaps for applications and processes.
8. Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs.
9. Responsible for monitoring and analyzing business operational and technical key metrics.

About You

You're a fit for the role if your background includes:

• Bachelor's degree or equivalent required; Computer Science or related technical degree preferred.
• Fluent English is a must.
• 3+ years of experience in SAP Sales modules across configuration, development, testing, and release.
• Broad understanding of the technologies used to build and operate distributed application systems including experience managing data center systems/infrastructure.
• Proven track record of success participating in projects and initiatives even with ambiguous details provided.
• Strong customer service, problem-solving, organizational, and conflict management skills.
• Strong IT Service Management and standards experience.
• Excellent critical thinking, communication, presentation, documentation, troubleshooting, and collaborative problem-solving skills.
• Proven ability to learn new technologies quickly.
• Hands-on experience with programming and scripting languages.
• Comfortable in a fast-paced environment and motivated by complex technical and business challenges.
• ITIL knowledge.

To apply, please upload your updated resume in English.

Location: CDMX