Director, Technology Business Operations

Director, Technology Business Operations

Thomson Reuters is seeking a dynamic and strategic Director, Technology Business Operations to elevate our business operations function within Commercial and Corporate Engineering and drive operational efficiency across finance and processes.

We are modernizing our commercial systems and consolidating multiple legacy ERP platforms into a unified SAP S/4HANA ecosystem across multiple entities and countries—a multi-year transformation. Alongside this, we are scaling rapidly as a function to meet our transformation objectives.

We're looking for a proven leader who has successfully navigated this level of complexity and can serve as the operational driver supporting the function's growth.

Reporting to the Vice President of Strategy & Architecture, this hybrid individual contributor role operates at the intersection of strategy and execution, working with senior stakeholders while maintaining the technical depth to drive meaningful change.

About the Role

As Director of Technology Business Operations, you will drive operational excellence, financial discipline, and business alignment across the Commercial and Corporate Engineering technology organization. You'll partner closely with senior technology and business leaders to ensure that technology investments, processes, and performance are optimized to support enterprise goals.

Strategic Planning & Governance

• Lead annual and quarterly planning cycles, including budgeting, headcount planning, and OKR alignment
• Develop and maintain governance frameworks to ensure transparency, accountability, and alignment across programs and initiatives

Operational Excellence

• Drive continuous improvement across technology operations, including organizational design, process optimization, tooling, and performance metrics
• Oversee vendor management, procurement processes, and contract negotiations in partnership with Finance and Legal
• Develop executive-level communications, dashboards, and presentations summarizing portfolio and team performance

Financial Management

• Manage technology budget and forecasting processes, ensuring accurate tracking of spend, variance analysis, and cost optimization
• Partner with Finance to deliver timely reporting and insights to executive leadership

Program & Portfolio Management

• Establish and manage a centralized portfolio of strategic technology initiatives, partnering with the CIO PMO to ensure delivery against timelines, budgets, and business outcomes
• Provide governance around project intake, prioritization, resource allocation, and dependency tracking across competing initiatives

About You

• 10+ years of experience in technology operations, strategy, or program management, with at least 5 years in a leadership role
• Proven track record of managing large-scale budgets, portfolios, and cross-functional teams
• Strong understanding of enterprise technology environments, including software development, infrastructure, and cloud platforms
• Experience with financial planning tools, project management methodologies (Agile, SAFe), and operational frameworks (ITIL, COBIT)
• Excellent communication, stakeholder management, and analytical skills
• MBA or equivalent advanced degree preferred
• Experience in a global, matrixed organization preferred
• Ability to influence and lead through change
• Passion for operational excellence and strategic impact

What's in it For You?

• Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.