Supervisor - Earthmoving Field Service

Supervisor - Earthmoving Field Service

The Service Supervisor is responsible for serving as team leader and tracking efficiency for 5-15 technicians to ensure that customer needs are met at the highest level. The Service Supervisor will support the Service Dispatcher and/or Service Advisor in their daily tasks including handling incoming calls, producing quotations and estimates, opening and closing work orders, adjusting time on work orders, dispatching Field Service Technicians, assigning jobs to Shop Technicians, training/mentoring less experienced Technicians, and other duties not specified.

• Coach and direct Service Department employees
• Monitor, improve, and maintain Technician performance
• Ensure proper planning of jobs, quoting, parts availability, and manpower
• Effectively handle customer objections and concerns
• Maintain (and ensure technicians maintain) proper dialog with customer and inform customer of repair status as required
• Monitor customer satisfaction and employee morale and take steps to improve both when necessary
• Minimize customer downtown with accurate and efficient job planning and repairs
• Effectively communicate with company personnel
• Assign jobs to shop technicians and dispatch field service technicians

Skills

Required

Microsoft Office

Intermediate

Computer

Intermediate

Problem Solving

Advanced

Verbal Communication

Advanced

Results Oriented

Advanced

Technical

Advanced

Collaboration

Advanced

Written Communication

Advanced

Strategic Thinking

Advanced

Relationship Building

Advanced

Leadership

Advanced

Mechanical

Advanced

Behaviors

Required

Leader

Inspires teammates to follow them

Education

Required

High School or Equivalent or better.

Experience

Required

Experience working as a service technician preferred. Experience using personal computers including Microsoft Word and Excel and basic typing skills are required for this position.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.