Supervisor - Earthmoving Field Service

Supervisor - Earthmoving Field Service

The Service Supervisor is responsible for serving as team leader and tracking efficiency for 5-15 technicians to ensure that customer needs are met at the highest level. The Service Supervisor will support the Service Dispatcher and/or Service Advisor in their daily tasks including handling incoming calls, producing quotations and estimates, opening and closing work orders, adjusting time on work orders, dispatching Field Service Technicians, assigning jobs to Shop Technicians, training/mentoring less experienced Technicians, and other duties not specified.

Coach and direct Service Department employees

Monitor, improve, and maintain Technician performance

Ensure proper planning of jobs, quoting, parts availability, and manpower

Effectively handle customer objections and concerns

Maintain (and ensure technicians maintain) proper dialog with customer and inform customer of repair status as required

Monitor customer satisfaction and employee morale and take steps to improve both when necessary

Minimize customer downtown with accurate and efficient job planning and repairs

Effectively communicate with company personnel

Assign jobs to shop technicians and dispatch field service technicians

Required Skills:

Intermediate Microsoft Office

Intermediate Computer

Advanced Problem Solving

Advanced Verbal Communication

Advanced Results Oriented

Advanced Technical

Advanced Collaboration

Advanced Written Communication

Advanced Strategic Thinking

Advanced Relationship Building

Advanced Leadership

Advanced Mechanical

Required Behaviors:

Leader: Inspires teammates to follow them

Required Education:

High School or Equivalent or better.

Required Experience:

Experience working as a service technician preferred. Experience using personal computers including Microsoft Word and Excel and basic typing skills are required for this position.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities