Service Manager - Lift Truck

Service Manager - Lift Truck

The Service Manager is the team leader for the entire Branch Service Department and is responsible for ensuring that customer needs are met at the highest level. The Service Manager will support all Department personnel building a culture of teamwork throughout the Company.

Essential Responsibilities and Expectations

• Coach and direct Service Department employees
• Manage Work in Process to assigned metrics
• Monitor, improve, and maintain employee performance
• Ensure proper planning of jobs, quoting, parts availability, and manpower
• Effectively handle customer objections and concerns
• Maintain (and ensure technicians maintain) proper dialog with customer and inform customer of repair status as required
• Monitor customer satisfaction and employee morale and take steps to improve both when necessary
• Minimize customer downtime with accurate and efficient job planning and repairs
• Effectively communicate with company personnel
• Coach and develop divisional supervisors as needed
• Dispatch technicians
• Ensure technicians understand and are on track with their projected career path and training requirements

Required Skills:

• Team Building: Advanced
• Technical: Advanced
• Relationship Building: Advanced
• Mechanical: Advanced
• Leadership: Advanced
• Conflict Resolution: Advanced
• Customer Service: Advanced
• Microsoft Office: Advanced
• Computer: Advanced

Required Education:

High School or Equivalent or better.

Required Experience:

Experience working as a service technician preferred. Experience using personal computers including Microsoft Word and Excel and basic typing skills are required for this position.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.