Service Advisor - Earthmoving
Thompson Tractor Company
Service Advisor - Earthmoving
The Service Advisor is responsible for supporting all branch Service Department personnel through detailed handling of a variety of administrative duties including handling incoming calls, producing quotations and estimates, opening and closing work orders, adjusting time on work orders, dispatching Field Service Technicians, assigning jobs to Shop Technicians, training/mentoring less experienced Technicians, and other duties not specified.
Essential Responsibilities & Expectations:
- Handle incoming phone calls to the branch
- Produce quotations and estimates
- Take and deliver messages to branch personnel
- Effectively communicate with Service Department Personnel to address customer needs
- Assign jobs to Shop Technicians & Dispatch Field Service Technicians
- Open and properly segment Work Orders applying correct codes and tax information
- Handle closing of Work Orders in a timely fashion
- Adjust Service Technician time when necessary
- Obtain Purchase Orders from customers as required
- Responsible for charging his/her time to work orders
Skills
Required
Microsoft Office
Intermediate
Computer
Intermediate
Mechanical
Advanced
Customer Service
Advanced
Technical
Advanced
Verbal Communication
Advanced
Troubleshooting
Advanced
Decision Making
Advanced
Time Management
Advanced
Written Communication
Advanced
Education
Required
High School or Equivalent or better.
Experience
Required
Experience working as a Service Technician. Experience using personal computers including Microsoft Word and Excel and basic typing skills are required for this position.