Service Advisor - Earthmoving
Thompson Tractor Company
Service Advisor - Earthmoving
The Service Advisor is responsible for supporting all branch Service Department personnel through detailed handling of a variety of administrative duties including handling incoming calls, producing quotations and estimates, opening and closing work orders, adjusting time on work orders, dispatching Field Service Technicians, assigning jobs to Shop Technicians, training/mentoring less experienced Technicians, and other duties not specified.
Essential Responsibilities & Expectations
- Handle incoming phone calls to the branch
- Produce quotations and estimates
- Take and deliver messages to branch personnel
- Effectively communicate with Service Department Personnel to address customer needs
- Assign jobs to Shop Technicians & Dispatch Field Service Technicians
- Open and properly segment Work Orders applying correct codes and tax information
- Handle closing of Work Orders in a timely fashion
- Adjust Service Technician time when necessary
- Obtain Purchase Orders from customers as required
- Responsible for charging his/her time to work orders
Skills
Required
Microsoft Office Some Knowledge
Computer Intermediate
Mechanical Advanced
Customer Service Advanced
Technical Advanced
Verbal Communication Advanced
Troubleshooting Advanced
Decision Making Advanced
Time Management Advanced
Written Communication Advanced
Education
Required High School or Equivalent or better.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.