Sales Trainee - Rental

Sales Trainee - Rental

Rental Sales Trainee is an entry-level position responsible for completing a rigorous training program in preparation for assuming a CAT Rental Store sales territory. Sales Trainees must be able to perform independently while working under close supervision.

To remain in the Sales Training Program, candidates must successfully complete extensive on-the-job training, classroom instruction, and e-learning. The Sales Trainee is expected to demonstrate initiative, a strong sense of urgency, commitment to teamwork, enthusiasm for customer service, and dedication to identifying efficient, effective solutions.

This position requires a willingness to relocate anywhere within the Thompson Tractor territory as opportunities become available. A valid driver's license is required.

Essential Responsibilities & Expectations:

• Attend assigned instructor-led Service Training courses
• Rotate through various service departments, including shop and field service
• Work at the parts counter and support warehouse operations
• Develop a comprehensive knowledge of the Caterpillar product line
• Assist with the collection of past-due invoices
• Monitor and report on product performance and competitive activity
• Serve as a liaison between customers, TTCO, and vendors
• Establish and maintain strong working relationships with coworkers and internal teams
• Negotiate mutually acceptable resolutions to customer concerns

Uphold the Core Values of Safe and Secure, Stronger Together, People of Integrity, and Driven to Serve.

Qualifications:

Education:

• High school diploma or the equivalent required.
• College degree preferred

Experience:

• Previous sales and a working knowledge of the heavy equipment industry is preferred.
• Experience using personal computers and basic typing skills are required.
• Candidates must possess the ability to quickly acquire the following required skills and competencies

Skills & Competencies:

• Advanced sales skills
• Strong relationship-building abilities
• Effective problem-solving and resolution skills
• Basic mechanical aptitude and parts identification knowledge
• Excellent written and verbal communication skills
• Basic computer proficiency, including Microsoft Office applications

Job Training:

• New product introductions and machine sales training
• Area-specific parts and service training
• TTCo and supplier computer systems training
• Required OSHA and MSHA safety training
• Compliance and regulatory training

Physical Requirements:

• Ability to speak, listen, read, write, and type effectively
• Ability to reach, kneel, grasp, stoop, and perform repetitive motions
• Ability to lift and carry items up to 75 pounds
• Ability to climb on and around heavy equipment
• Ability to drive during daytime and nighttime hours
• Exposure to potential tripping, slipping, and falling hazards
• Work in environments with job site-related hazards
• Exposure to driving-related hazards
• Ability to work effectively in stressful or high-pressure situations