Patient Services Supervisor - Hourly

Patient Services Supervisor

Job Category: Operations

Requisition Number: PATIE007575

Location: Chico, CA 95926, USA

Description

Patient Services Supervisor - Enloe Health Nutrition and Food Service Department

Who We Are

Founded in 1986, Thomas Cuisine is an award-winning, privately held contract food service company. We advocate the healing power of whole foods and believe in preparing scratch-made cuisine fresh each day. Every Thomas Cuisine team member is an ambassador, carrying out our mission, reflecting our values, and building relationships while "doing the right thing".

What's in it for you

Benefits:

Full-time roles include:

• Comprehensive medical, dental, and vision benefits with several plan options to choose from!
• Generous Paid Time Off and Leave Programs.
• 401(k) Matching
• Employee referral program
• Access to wellness initiatives, financial planning, mental health assistance, and more.

Wage range: Starting rate of $25.50 per hour - (DOE)

Your Impact

The Patient Services Supervisor functions as an extension of the Nutrition & Dining Leadership team, providing supervision for the daily provision of services including the meal and tray service process, staff supervision, food production to quality standards and sanitation. Major emphasis is on patient meal services, with secondary duties in other department areas.

Reporting Relationships

Reports to: Patient Services Manager

Supervises: Patient Services Leads & Unit Hosts

Essential Accountabilities

• Train, supervise, and evaluate Unit Host staff; manage scheduling, performance, and development.
• Ensure timely, accurate patient meal service aligned with dietary needs, restrictions, and preferences.
• Collaborate with nursing and dietary teams to support patient care and satisfaction.
• Maintain compliance with food safety, sanitation, infection control, and regulatory standards (e.g., HACCP, HIPAA, JCAHO).
• Monitor and support kitchen operations, including tray setup, delivery, and workstation readiness.
• Address patient concerns promptly and ensure high-quality service delivery.
• Oversee documentation, reporting, and adherence to departmental procedures and safety protocols.
• Participate in hiring, onboarding, disciplinary actions, and performance evaluations.
• Support offsite meal programs, retail production, and senior meal services as needed.
• Ensure compliance with emergency preparedness, life safety, and hazardous materials protocols.

Minimum Knowledge and Skill Requirements

Knowledge of:

• Modified diets, quality food preparation, and training skills.
• Human resources policy and procedure administration.
• Safety policies and procedures.
• Professional Standards applied to work.
• Business and professional standards of dress and behavior.
• Attendance guidelines, regulatory company and departmental policies and procedures.

Skills in:

• Ability to write professional emails and business correspondence and effectively present information and respond to questions.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions & decimals. Ability to apply concepts such as; fractions, percentages, ratios & proportions to practical situations.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Experience and Education

Minimum Required:

• High School Diploma or GED.
• or three (3) months previous experience.
• or equivalent combination of education and experience.

Preferred:

• Experience in food service in the Healthcare Industry.

Licenses/Certifications

Minimum Required:

• Serv Safe Certified

Our commitment to you

Thomas Cuisine is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. We believe in Diversity, Equity, Inclusion, and Belonging and our mission is to create an inclusive work environment where all employees' differences are celebrated, their thoughts matter, and everyone feels safe to bring their authentic selves to work.