Patient Services Lead - Healthcare

Patient Services Lead - Healthcare

Join Our REAL Food Mission! Patient Services Lead (Food Service) | Location: Phoenix, AZ 85008 Compensation: $18.50 per hour| Full-Time Schedule: Open availability

We are seeking a dedicated and detail-oriented Patient Services Lead to join our team as we redefine patient care—one meal at a time! As the Patient Services Lead (Food Service), you'll inspire and guide a frontline team to deliver meals that nourish, comfort, and support healing. You'll play a key role in creating a positive, patient-centered experience where every tray reflects care, compassion, and excellence. If you're energized by purpose-driven work and passionate about making a difference, this is your chance to lead with heart.

What You'll Do

• Oversee, lead, and coordinate patient food service operations, including meal assembly, tray delivery, and patient meal selections, ensuring accuracy, timeliness, and adherence to dietary guidelines.
• Lead a team of patient services staff, providing training, coaching, and support to ensure high standards of customer service, food safety, and sanitation.
• Coordinate with the culinary team for special dietary requests and accommodations for patients with allergies, intolerances, or cultural preferences, ensuring compliance with dietary restrictions and safety protocols.
• Maintain accurate records and documentation related to patient meal orders, dietary preferences, and food allergies, using electronic medical records systems.
• Ensure compliance with food safety regulations, infection control protocols, and hospital policies and procedures, conducting regular audits and inspections of food service areas.
• Other duties as assigned

What You Will Bring

• Associate's or Bachelor's degree in Nutrition, Dietetics, Food Service Management, or related field preferred.
• Minimum of 2 years of experience in food service operations, preferably in a healthcare or hospitality setting, with at least 1 year in a supervisory or leadership role.
• Strong understanding of therapeutic diets, nutrition principles, and patient service protocols.
• Excellent communication and interpersonal skills, with the ability to work collaboratively with staff and healthcare teams.
• Demonstrated leadership abilities, including team coordination, training, and support in a fast-paced environment.
• Detail-oriented with strong organizational and multitasking skills.
• Proficiency with electronic meal systems, EMR software, and Microsoft Office.
• Knowledge of food safety, sanitation, and infection control practices.
• Ability to lift and carry heavy objects and stand for extended periods.
• Flexibility to work evenings, weekends, and holidays as needed.
• Must pass health screenings (e.g., TB test), background check, and drug screening.
• ServSafe® Certification and valid Food Handler Card (county-specific).

Physical and Sensory Requirements

• This job involves regular exposure to moving mechanical parts and a kitchen environment with fumes, airborne particles, and moderate noise. Employees must have the physical stamina to stand for long periods, lift trays, and perform repetitive tasks. Occasional exposure to wet or humid conditions, extreme temperatures, and vibration may occur. Reasonable accommodations are available for individuals with disabilities.

At Thomas Cuisine, our people are purposeful. They care about food and quality and have a desire to make a positive impact in the world through REAL food. Embark on a rewarding culinary journey with us, where your skills will not only flourish but also contribute significantly to the satisfaction and well-being of our healthcare community.

What We Offer!

• Comprehensive medical, dental, and vision benefits with several plan options to choose from, provided by Blue Cross. HSA and FSA Plans available.
• Generous Accrued Paid Time Off and Leave Programs, such as Family Care Leave and Bereavement Leave.
• 401K Retirement Plan-with company match.
• On Demand Pay.
• Voluntary Short-Term Disability.
• Holiday Pay (for worked holidays).
• Life Insurance.
• Employee Referral Bonus Program.
• Employee Meal.
• Discount Purchase Plans, Legal Services and Wellness initiatives and other benefits via our Employee Assistance Program.
• A supportive, collaborative work environment.
• Opportunities for growth.

Founded in 1986, Thomas Cuisine is an award-winning, privately held contract food service company. We advocate the healing power of whole foods and believe in preparing scratch-made cuisine fresh each day. Our people are purposeful, they care about food and quality, and have a desire to make a positive impact in the world through REAL food. Embark on a rewarding culinary journey with us, where your skills will not only flourish, but also contribute significantly to the satisfaction and well-being of our growing community.

At Thomas Cuisine, we are dedicated to fostering a workplace that is diverse, equitable, inclusive, and where every individual feels a sense of belonging. We know that this commitment is an ongoing journey, and we will strive to improve and adapt as we grow. Our DEIB commitment is not just a statement but a living part of our company culture.

REAL Food | Genuine Service | Enduring Relationships