Operations Manager

Operations Manager

Real Food. Real Performance.

Operations Manager | Location: TBD

Compensation: $105,000-$115,000 annually + 10% bonus eligibility | Full-time

Schedule: TBD

Job Summary

At Thomas Cuisine, we believe food is medicine —and operational excellence is what allows REAL Food to scale with integrity. The Operations Manager is responsible for overseeing daily operations across commissary production, logistics, and field execution to ensure consistent quality, on-time delivery, strong financial performance, and an exceptional guest experience. This role serves as the key connection between production teams, on-site staff, and clients, ensuring programs are executed reliably while supporting growth and new account openings.

Why You'll Love This Role

• You'll play a key leadership role in scaling scratch-made, REAL Food programs across multiple accounts.
• You'll partner closely with culinary, operations, and client teams to ensure consistency and excellence.
• You'll have meaningful influence over systems, workflows, and operational best practices.
• You'll support growth by helping launch new accounts and expand existing relationships.
• You'll earn a competitive salary, plus comprehensive benefits, PTO, and wellness support.

What You'll Do

• Lead end-to-end operations across commissary production, logistics, delivery, and field teams.
• Plan and manage production flow, delivery schedules, and routing to support service timing and food quality.
• Oversee all commissary and related field operations to ensure standards and guest experience expectations are met.
• Manage hiring, onboarding, training, coaching, and performance management.
• Ensure inventory controls, production and delivery logs are accurate.
• Uphold food safety, sanitation, workplace safety, and brand standards.
• Review menus and programs for operational feasibility.
• Serve as liaison between commissary teams, field teams, and clients.
• Conduct regular site visits.
• Support catered events and special programs.
• Lead operational readiness for new accounts.

What You'll Need

• Operational leadership experience in foodservice or hospitality.
• Experience coordinating commissary production and logistics.
• Strong communication and organizational skills.
• Solutions-focused mindset.
• Previous P&L or contract-managed service experience preferred.
• Proficient in Microsoft Office and operational systems.

At Thomas Cuisine, our people are purposeful. They care about food and quality and have a desire to make a positive impact in the world through REAL food. Embark on a rewarding culinary journey with us, where your skills will not only flourish but also contribute significantly to the satisfaction and well-being of our healthcare community.

What We Offer!

Life/Work Integration

• Paid Bereavement Leave
• Paid Parental Leave
• Paid Baby Bonding Leave
• Paid Elder Care Leave
• Paid Time Off (Accrued)
• Paid Holidays

Health & Wellness

• 3 Medical Plans (Blue Cross)
• Prescription, Dental, and Vision Coverage
• Reimbursed Wellness Massages (Portion of cost)
• Voluntary HSA with Company Match
• Voluntary FSA
• Free Employee Assistance Program (Behavioral Health Support)
• Access to Wellness Initiatives (Fitness Memberships, etc.)

Financial Wellness

• 401(k) Retirement Plan with Company Match
• Company-Paid Basic Life Insurance
• Company-Paid Accidental Death & Dismemberment (AD&D) Policy
• Voluntary Short-Term Disability
• Voluntary Employee, Spouse, and/or child(ren) Life Insurance, with AD&D

Plus

• A supportive, collaborative work environment
• Opportunities for growth

Founded in 1986, Thomas Cuisine is an award-winning, privately held contract food service company. We advocate the healing power of whole foods and believe in preparing scratch-made cuisine fresh each day. Our people are purposeful, they care about food and quality, and have a desire to make a positive impact in the world through REAL food. Embark on a rewarding culinary journey with us, where your skills will not only flourish, but also contribute significantly to the satisfaction and well-being of our growing community.

Our commitment to you

At Thomas Cuisine, we are dedicated to fostering a workplace that is diverse, equitable, inclusive, and where every individual feels a sense of belonging. We know that this commitment is an ongoing journey, and we will strive to improve and adapt as we grow. Our DEIB commitment is not just a statement but a living part of our company culture.

Real Food | Genuine Service | Enduring Relationships