Spa Concierge With Marketing And Retail Experience

Spa Concierge – Woodhouse Spa Mukwonago

Woodhouse Spa in Mukwonago is seeking a warm, professional, and motivated Spa Concierge to join our team. As the first and last point of contact for our guests, you'll play a vital role in creating a welcoming, luxury experience from start to finish.

About the Role

The Spa Concierge is responsible for delivering exceptional guest service, supporting spa operations, and contributing to the success of our retail and marketing efforts. This position is perfect for someone with a passion for hospitality, sales, and wellness.

Key Responsibilities

• Greet and assist guests with a gracious, professional demeanor
• Schedule and confirm spa appointments
• Educate guests on spa services, enhancements, and retail products
• Drive retail sales through product knowledge and personalized recommendations
• Assist with spa marketing initiatives, promotions, and community outreach
• Maintain a polished, organized front desk and retail area
• Provide support to the spa management team and therapists to ensure seamless operations

Qualifications

• Prior experience in hospitality, retail and marketing (spa/wellness experience a plus)
• Strong communication and customer service skills
• Sales-driven with an understanding of retail strategies
• Highly organized with attention to detail
• Tech-savvy and comfortable learning scheduling/point-of-sale systems
• Flexible availability, including evenings and weekends

Benefits

• 401(k) plan
• Health insurance
• Paid time off (PTO)
• Employee discounts on services and retail products
• Opportunities for professional growth within a national brand

Why Join Woodhouse?

• Work in a beautiful, luxury spa environment
• Be part of a supportive, professional team
• Help create memorable, positive experiences for every guest

Compensation: $15.00 - $18.00 per hour

Passion Meets Purpose at Woodhouse

At Woodhouse, we provide self-care that lasts. We believe that wellness and luxury should be accessible, and our customizable treatments and relaxing atmosphere provide the opportunity for our guest to feel revived and renewed long after they leave us.

Are you a spa professional looking to make an impact in the wellness of others? Join us at Woodhouse where you'll share your craft in a luxury environment with ample opportunity for growth.

About Us: Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self-care. Offering signature massages, facials, body treatments, rituals and more, we provide guests a holistic approach to wellness that lasts long after they leave the spa. With 85+ locations nationwide, we are the gold standard of neighborhood spas, powered by our commitment to an unparalleled spa experience that focuses on total well-being.