Customer Service Representative, Agriscience

Customer Service Representative

On behalf of our client, OBERLAND AGRISCIENCE INC., we are looking for a CUSTOMER SERVICE REPRESENTATIVE to join their growing team in Halifax.

ABOUT OUR CLIENT: OBERLAND AGRISCIENCE INC. is a purpose-driven, sustainable agritech company located in Halifax, NS. As leaders in the circular economy movement, they operate a state-of-the-art black soldier fly larvae (BSFL) farm that upcycles food waste into nutrient-rich, low-environmental impact products. With a zero-waste facility + a high-performing team, they're innovating how local food producers turn organic by-products into valuable protein + fertilizer products.

OBERLAND AGRISCIENCE’S culture is deeply rooted in sustainability, innovation, + regional impact, offering employees a chance to be part of something meaningful + environmentally transformative.

THE OPPORTUNITY: As a dedicated CUSTOMER SERVICE REPRESENTATIVE, reporting to the VP of Sales, you will be the frontline connection between Oberland + its customers ~ delivering a best-in-class experience at every touchpoint. You'll play a key role in driving customer satisfaction, while supporting operational + administrative functions within the sales cycle. If you thrive in a purpose-driven, growth-focused environment, this could be the ideal opportunity to build your career in an emerging sector.

THE IDEAL CANDIDATE: You are a people-first professional with a dedication to building trust-based relationships + delivering exceptional service. You are detail-oriented, extremely organized, + proactive in managing both data + customer workflows. With a knack for understanding technical product information, you're able to problem-solve + collaborate across multiple departments to ensure customer success. Bonus if you've ever built or managed a customer satisfaction program from scratch.

RESPONSIBILITIES:

• Efficiently handle customer queries + concerns, ensuring prompt + high-quality responses in line with Oberland's standards for excellence.
• Collect + process sales orders while managing accurate sales data.
• Track + improve customer satisfaction metrics + provide valuable feedback to marketing.
• Liaise with cross-functional departments to ensure timely sample deliveries + order fulfillment.
• Maintain accurate + up-to-date customer data in CRM, while recommending improvements for efficiency.
• Coordinate fulfillment of customer samples for the sales team.
• Act as a brand ambassador + bridge between the customer + Oberland.
• Lead with Oberland's values in internal + external interactions.

REQUIREMENTS:

• Minimum of 2 years of customer service experience, with a proven ability to build strong client relationships.
• Highly efficient, organized, + goal-oriented.
• Stellar written + verbal communication abilities.
• Excellent data management skills.
• Proficiency in managing customer satisfaction initiatives.
• Ability to quickly grasp technical product details to support troubleshooting.
• Experience using CRM systems, with a continuous improvement mindset.

BENEFITS:

• $50,000-$60,000 base salary, depending on experience, plus incentive program.
• 100% medical coverage.
• 3 weeks vacation.
• Employee Stock Option Program after 1 year of continuous employment.
• Monday to Friday, 9am-5pm (37.5 hour work week)
• Onsite position in Ragged Lake Business Park, Halifax, NS.

We thank all candidates for their interest, however, only candidates that we determine are best aligned to the role will be contacted for initial discussions.

*Please note, candidates must be located in Canada + legally eligible to work on a permanent basis, as sponsorship for this opportunity is unfortunately not an option.