Services Trading & Relationship Lead

Services Trading & Relationship Lead

At Noel Leeming, our services are just as important as the products we sell. From tech solutions and protection plans to finance options and gift cards, our services help customers get more from every purchase. We're now looking for a Services Trading & Relationship Lead to take our offering to the next level - driving performance, innovation, and value for both customers and the business.

As a member of our Services team, you'll be at the forefront of commercial performance and strategic growth across our services portfolio. Your focus will be on maximising sales and margins, delivering great customer experiences, and managing key external partnerships.

Quick snapshot of the role:

• Drive sales performance and margin improvement across all services products
• Own and manage relationships with finance providers, ensuring strong commercial outcomes and aligned customer experiences
• Analyse performance data and customer insights to identify opportunities, shape trading plans, and deliver product innovations
• Collaborate with retail, marketing, digital, and finance teams to create compelling customer offers
• Lead the development and trading strategy for our gift card offering, including identifying new opportunities and negotiating contracts
• Stay ahead of market trends and competitor activity to keep our services competitive and relevant

To thrive in this role, you'll bring experience from a similar environment - ideally with a retail background and proven product management expertise. You'll have a sharp customer focus, a deep understanding of the market, and an eye on what our competitors are doing.

Exceptional communication, influencing, and stakeholder management skills are a must, along with the ability to build strong relationships at every level.

We offer a dynamic, supportive team environment within a business that cares about and recognises individuals. When you join us, we offer a range of benefits that work for you, your lifestyle and your career which include:

• Discounts across our brands
• Paid birthday day off
• Free parking at our Northshore Support office
• Flexible working arrangements with up to 2 days working from home per week
• 26 weeks paid parental leave (for permanent team members)
• A range of wellbeing support