Resident Service Coordinator

Service Coordinator

Position: Service Coordinator

Direct Supervisor: RRN Executive Director

Purpose: To identify the social, emotional, employment, education, and medically related needs of all residents on an individual and group basis and provide services to meet those needs.

Hours: The Service Coordinator may work with several different facilities; hours required will vary per facility. The position is part-time, Monday through Friday, and the number of hours will depend upon the facilities served.

Qualifications: Associate's degree or higher in human services or related field; bachelor's degree preferred. A minimum of three years of experience serving low-income individuals, families, seniors, and/or persons with disabilities, or related populations.

General Duties:

A. Service Development, Linkage, and Coordination

Identifies, distributes information about, and links residents to existing community services that help to improve housing stability, increase self-sufficiency, and build safe and supportive communities.

Conducts assessments to determine individual and group-level resident goals, interests, and needs.

Creates a network, and directory, of local social service agencies to facilitate residents' access to resources, programs, and services.

Maintains confidentiality with respect to information shared by residents and services provided to residents. Professionalism is essential in this position.

B. Community Building

Works with residents to develop a sense of fellowship and community using organization and facilitation skills. This may involve the development of resident associations, community-based newsletters, welcoming committees, orientation packages, support groups, etc.

Assists residents in securing and/or creating social, community-oriented programming opportunities, which meet the recreational, health, educational and spiritual needs of the housing community.

C. Outreach and Advocacy

Raises awareness among local service providers of the needs of residents of the housing community and promotes partnerships that help residents gain access to needed services.

Refers for case management any resident experiencing problems that threaten health, safety and continued independence, while supporting the resident in remaining at home. Provides follow-up to referrals to ensure appropriate service delivery. Helps residents apply for fair hearings when there is reason to believe the resident is eligible for a denied service.

Helps market the housing property through networking contacts in the community.

D. Record Keeping and Other Considerations

Keeps appropriate resident files that document conversations with or about residents, problems identified, referrals made on behalf of residents, residents' refusal or acceptance of services, and residents' progress.

Completes reports regarding services provided, resident outcomes, and resident satisfaction, as required.

Develops a working knowledge of housing rules and issues such as reasonable accommodations, the lease and lease violations, etc.

Assumes additional responsibilities as requested.

Skills and Experience:

Knowledge of community support services available to residents of family and/or senior housing developments as well as the eligibility requirements for accessing those services.

Experience working with older persons and/or families in a direct service capacity, especially in the areas of advocacy, self-sufficiency, service negotiation and community building.

Experience using Microsoft Office suite (Word, Outlook, Excel, etc.), data management tools (i.e., databases), and the internet.

Ability to establish trusting relationships with residents; individually, and as a group.

Ability to listen to and assist residents in defining their problems; to help identify possible solutions and resources.

Ability to seek input from residents to research possible service vendors, to evaluate services delivered and make adjustments, if needed.

Ability to counsel or advocate in non-judgmental ways to empower residents to make personal decisions and enhance their self-esteem and independence.

Ability to develop community-oriented activities that build bridges between people, promote active interest in the life of the property and generate resident self-sufficiency.

Ability to effectively plan, organize, develop, implement and interpret programs, goals, objectives, policies and procedures.