Representative - Casino Marketing

Casino Marketing Representative

The primary responsibility of the Casino Marketing Representative is to aggressively market casino players through outbound telemarketing in an effort to communicate current offers/promotions as well as the development of players. All duties are to be performed in accordance with departmental and The Venetian Resort's policies, practices, and procedures.

Essential Duties & Responsibilities

• Meet or achieve assigned outbound call and revenue goals through consistent and effective player outreach.
• Utilize customer management tools to prospect, develop, and maintain a robust player database.
• Achieve minimum daily call targets while executing strategic outbound marketing initiatives.
• Effectively book reservations and follow up with guests to confirm details, ensuring all arrangements are accurate and complete.
• Secure appropriate room types and coordinate welcome amenities; arrange show tickets, dining reservations, transportation, and other comps as needed.
• Build strong relationships between the property and premium guests to support long-term engagement and loyalty.
• Follow up with guests after their visits to express appreciation, confirm satisfaction, and encourage future trips.

Additional Duties & Responsibilities

• Contribute to the growth of new business while nurturing existing player relationships to drive repeat visitation and property loyalty.
• Conduct persistent and effective telemarketing to both warm and cold leads as part of ongoing player development efforts.
• Represent The Venetian and The Palazzo by building positive rapport with guests and determining the most appropriate and effective communication channels.
• Consistent and regular attendance is an essential function of this job.
• Performs other related duties as assigned.

Company Standards of Conduct

All Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company's standards, work requirements and rules of conduct.

Minimum Qualifications

• 21 years of age.
• Proof of authorization/eligibility to work in the United States.
• High school diploma.
• Ability to communicate clearly and effectively in English, both in spoken and written form.
• Must be able to obtain and maintain a Nevada Gaming Control Board registration and Alcohol Awareness (TAM) card, as well as any other certification or license, as required by law or policy.
• Bi-lingual in Spanish, Mandarin, Cantonese, or other Asian dialect preferred.
• Knowledge of ACSC and LMS computer systems preferred.
• Willing to spend his or her entire shift telemarketing casino players.
• Ability to aggressively market consumers, successfully overcome objections, and close on reservations.
• Ability to track sales calls and follow-up appropriately to book reservations.

Minimum Qualifications

• Good cold-calling ability, the ability to open a conversation, effectively promoting the features and benefits of the Venetian and Palazzo vs. the competition. This includes the ability to convey the terms of all offers and promotions, and effectively secure reservations.
• Ability to effectively handle guest challenges when the need arises and the ability to handle challenging customers.
• Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
• Must be able to work varied shifts, including nights, weekends and holidays.

Physical Requirements

Must be able to:

• Lift or carry 20 pounds, unassisted, in the performance of specific tasks, as assigned.
• Physically access all areas of the property and drive areas with or without a reasonable accommodation.
• Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
• Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
• Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.
• Work in a fast-paced and busy environment.
• Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.