Executive - Asian Marketing

Executive – Asian Marketing

The primary responsibility of the Executive – Asian Marketing is to maximize customer development (new and existing) of high end Asian clientele; including prospecting, promotions, events, and additional customer relationship management activity. All duties are to be performed in accordance with departmental and The Venetian Resort's policies, practices, and procedures.

Essential Duties & Responsibilities

• Set and maintain high standards of service and practices throughout the property.
• Work closely with Executive Director Asian Marketing to maintain positive working environment.
• Respond to customer requests, concerns, and complaints in a timely and complete manner.
• Work proactively with other departments within marketing and with other divisions at The Venetian.
• Focus on Team Member acquisition and retention program to include benefits, communication, compensation, and incentive program individually as needed.
• Balance the need for financial control with need to remain consistent with The Venetian's standards and values.
• Clearly communicate daily the goals to be achieved in marketing by all subordinates.
• Diligently focus on customer development (new and existing) including prospecting, promotions, events, and additional customer relationship management activity.
• Assist with collections and player management.

Additional Duties & Responsibilities

• Continuously aware of current and forecast financial/business performance and is actively involved in analyzing and implementing required changes.
• Manage staff and organize department functions in accordance with company guidelines.
• Delegate tasks and department assignments or projects, meeting deadlines related to those assignments.
• Focus on achieving the goals or objectives of the department using available resources (staff and budgetary).
• Evaluate the schedule or timelines related to the completion of assignments, while maintaining service and/or product quality.
• Develop staff skills to enhance department effectiveness and manage resources to eliminate excess cost or unnecessary expenditures.
• Safety is an essential function of this job.
• Consistent and regular attendance is an essential function of this job.
• Performs other related duties as assigned.

Company Standards of Conduct

All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company's standards, work requirements and rules of conduct.

Minimum Qualifications

• 21 years of age
• Proof of authorization/eligibility to work in the United States,
• High school Diploma or equivalent.
• Must be able to obtain and maintain an alcohol awareness card (TAM), gaming registration, and any other certification or license, as required by law or policy.
• 1+ year of experience as a casino host.
• Ability to communicate clearly and effectively in Chinese (Mandarin and/or Cantonese).
• Previous experience with a Las Vegas Strip casino preferred.
• Must demonstrate extensive knowledge of high end casino clientele pay habits and preferences.
• Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
• Must be able to work varied shifts, including nights, weekends and holidays.

Physical Requirements

Must be able to:

• Lift or carry 20 pounds, unassisted, in the performance of specific tasks, as assigned.
• Physically access all areas of the property and drive areas with or without a reasonable accommodation.
• Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
• Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
• Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.
• Work in a fast-paced and busy environment.
• Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.