Campus Services Coordinator

Campus Services Coordinator

The Campus Services Coordinator provides administrative and operational leadership for the Campus Services Office, supporting key functions including meal plans, ID and card systems, parking services, and customer financial transactions. The position ensures exceptional daily service, accurate account management, and efficient office operations while supervising administrative staff and maintaining strong relationships with campus partners. The Campus Services Coordinator handles escalated customer concerns, oversees financial reconciliations, and supports the implementation of process improvements and technology updates. This role requires strong communication skills, attention to detail, and the ability to lead effectively in a fast-paced, student-centered environment.

Duties/Responsibilities

Customer Service, Escalations & Campus Partnerships (40%)

• Provide high-quality customer service to students, faculty, staff, families, and guests across in-person, phone, and electronic channels.
• Manage all escalated customer concerns and complaints, ensuring timely and policy-aligned resolution.
• Maintain confidentiality of sensitive information (e.g., FERPA, PCI-DSS).
• Serve as a liaison with Housing, Residential Life, Student Accounts, Admissions, the Graduate School, and other departments to support student transitions and operational needs.
• Collaborate with Conferences and Catering to support summer programs, academic events, and special activities.

Office & Personnel Supervision; Operations & Process Improvement (45%)

• Supervise Administrative Assistants, providing direction, training, workflow coordination, and performance oversight.
• Conduct regular staff meetings and check-ins to support communication and accountability.
• Oversee daily office operations including account management in Dining & ID systems.
• Evaluate and improve office processes to enhance efficiency, service quality, and data accuracy.
• Serve as primary point of contact for Enterprise Technology & Services (ET&S) regarding system issues and technology updates.
• Assist the Director with reviewing and updating office policies and essential documents, including the Room & Board Agreement.

Financial Management & Reconciliation (15%)

• Oversee account reconciliations and work with Finance to resolve outstanding issues.
• Manage billing and end-of-day reporting for dining, ID, and parking transactions.
• Support the accuracy and integrity of financial activity totaling approximately $30 million annually.
• Ensure compliance with financial controls and audit requirements.

Requirements

Minimum Acceptable Education & Experience:

• High school diploma or equivalent.
• Five years of office experience or an equivalent combination of education and experience.
• At least two years of supervisory experience including scheduling, performance oversight, and team leadership.
• Experience in customer service, workflow coordination, and administrative operations.
• Proficiency with computers and Microsoft Office Suite.
• Ability to handle confidential information appropriately.
• Strong organizational, analytical, interpersonal, and communication skills.
• Ability to build and maintain effective working relationships with students, faculty, staff, and the public.

Other Requirements:

• Strong leadership and team supervision skills with the ability to motivate staff and coordinate effective workflow.
• Excellent customer service and conflict-resolution abilities.
• Strong organizational, analytical, and multitasking skills in a high-volume environment.
• Ability to interpret and apply policies, procedures, and confidentiality standards.
• Proficiency with office technology, administrative systems, and data accuracy practices.

Preferred Qualifications:

• Associate's degree in Business, Management, or a related field.
• Experience working in a higher education or student services environment.
• Familiarity with Banner Student, Transact, StarRez, TruCredential, or comparable systems.
• Knowledge of financial reconciliation processes or higher education administrative operations.

Applicant Instructions

• Applicants should be prepared to upload the following documents when applying online within the My Experience: Resume/Cover Letter section of your application:
• Resume/CV
• Cover Letter
• Contact Information for 3 Professional References

Applications that are missing any of the required items may not move forward for consideration. Additional uploaded documents not requested in the position announcement will not be reviewed.

The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire's lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry.

EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

Compensation Pay Range:

$20.15 - $33.15

The pay range for this position is listed above. Actual offer will be based on skills, qualifications, experience, and internal equity, in addition to relevant business considerations. More information on benefits can be found here: USNH Employee Benefits | Human Resources

Location:

Durham