Guest Services Bell/valet Attendant

Front Office Valet

To increase guest satisfaction by providing efficient, prompt, trouble free and courteous Front Office service as well as retrieving guest vehicles connected with arriving, departing, and in-house guests, in line with the hotel's guidelines, and The Umstead Hotel and Spa's guidelines and service concepts. Also responsible for welcoming guests, expressing verbal/fond farewell, assisting with guest luggage, providing directions and any other guest related assistance. Monitor and maintain safety, security, and cleanliness of parking areas/levels, and report any security or safety problems. Able to effectively re-route traffic to alternate parking levels or locations when the parking facility reaches maximum capacity and keep informed supervisors and Front Office.

*pay range does not include gratuity*

Job Requirements:

• Welcomes guests to the hotel with appropriate greeting
• Open hotel main doors and assist guest entering and leaving the property
• Assist guest with opening and closing vehicle doors
• Assist guests with loading and unloading luggage
• Acknowledge and greet guests within 60 seconds and provide fast, friendly service
• Communicate proper parking procedures to guests
• Tag guest vehicle keys with date, time, and name
• Able to effectively park and retrieve guests cars without causing damage to the vehicle
• Ensure that parked cars are locked and that keys are stored safely or returned to the owner
• Responds to guest requests for information about the hotel and its surroundings
• Arranges for special services requested by the guest i.e Taxi, Ecostyle or Uber
• Arranges fulfillment of guest services by working with Bell staff, and Reception Agents
• Resolves any guest related problems graciously and expeditiously, while simultaneously protecting the interests of both the guests and the hotel
• Give a fond farewell to all guest who are departing and thank them
• Communicates effectively with guests, colleagues, and supervisors
• Demonstrates teamwork by co-operating and assisting colleagues as needed
• Document and report all vehicle incidents like damages, accidents, theft, missing articles etc.
• Demonstrates a working knowledge of all services and facilities of the hotel, and effectively assists the hotel's guests
• Uses the appropriate approach to respond to negative comments and complaints; and notifies Front Office Manager immediately for appropriate follow-up