Construction Field Operations Manager

Installation Manager

Are you looking for a respectful, professional workplace focused on doing amazing work where people are collaborative, driven, supportive, and spirited and act with ownership, integrity, and clarity? These are core values and we live by them! Come join us!

If so then you might be the Field Operations Manager we are looking for at The Tailored Closet and PremierGarage of Greater Washington, DC! Benefits/Perks:

• Competitive wages
• Health (medical & dental), life, and supplemental insurance (Accident/Short-term disability) with company contribution
• Paid time off (PTO), holidays and parent/bereavement leave
• 401K retirement plan with company matching
• On-going training
• Annual bonuses (not included in salary range posted for this job)
• Career Advancement Opportunities
• Great Company Culture

Installation Manager Reports to: President

Overview

The Installation Manager is a hands-on leader responsible for managing, developing, and motivating our carpentry and floor coating installation teams. This role requires a confident communicator with extensive experience in residential carpentry installations—from basic to complex built-ins—and strong leadership and problem-solving abilities. Floor coating experience is a plus.

This is a full-time, salaried position with bonus potential, based in Chantilly. Typical hours start around 6–6:30 a.m. through mid-afternoon, with some off-hour communication expected. The role involves a mix of office, warehouse, and field work, including quality checks, training, service calls, and project troubleshooting.

Key Attributes

• Inspiring, emotionally intelligent leader who models company values.
• Strong communicator with empathy, professionalism, and a "can-do" attitude.
• Collaborative team player across departments and with clients.
• Excellent problem solver who stays calm under pressure.
• Detail-oriented, reliable, and safety-conscious.
• Experienced in HR processes, performance management, and employee development.

Responsibilities

Crew Management & Support

• Lead carpentry and flooring crews to complete high-quality work on time and to client satisfaction.
• Ensure crews have materials, training, and clear information.
• Support crews with troubleshooting and field issues while empowering independence.
• Review completed projects for quality and efficiency; provide constructive feedback.

Scheduling & Staffing

• Partner with the project scheduler to plan and adjust crew assignments based on skills.
• Handle same-day staffing schedule changes when needed.
• Review and approve timesheets; monitor attendance and address issues.
• Lead recruitment, onboarding, and performance management for installation staff.

Go-Backs & Service Work

• Manage and track all service calls and rework to ensure timely, one-visit completion.
• Ensure service technicians have clear scopes and materials.
• Review outcomes to identify improvement opportunities.

Field Operations & Safety

• Oversee morning load-outs with the Warehouse Lead to ensure crews are prepared.
• Maintain high standards for safety, vehicle upkeep, and cleanliness.
• Track and report key performance metrics such as "right the first time" rate and weekly installed dollars.
• Develop and document procedures, checklists, and safety protocols.

Team Development

• Coach, mentor, and build a skilled, motivated, and prideful team.
• Conduct regular field visits and performance discussions, including annual reviews.
• Recognize achievements and foster employee engagement.
• Work with leadership to enhance training, recognition, and career growth programs.

Fleet & Equipment

• Monitor fleet condition, ensure timely maintenance, and enforce safety checks.
• Oversee tool and equipment maintenance and replacement schedules.

Qualifications

• 3–5+ years of experience managing teams in residential carpentry or related trades.
• Strong leadership, problem-solving, and communication skills.
• Proven ability to manage HR functions and performance feedback.
• Technically skilled in installation methods and able to assist in-field as needed.
• Proficient in basic computer systems (CRM, Word, time tracking, Company Cam, Fleet Management).
• Fluent or conversational in Spanish and English.
• Valid driver's license, clear driving record, and legal eligibility to work in the U.S.

Compensation: $85,000.00 - $100,000.00 per year

The Tailored Closet | PremierGarage is a nationally recognized franchise brand. We are locally owned and managed. Our clients throughout Northern Virginia & Montgomery County, Maryland have come to expect the best solutions for their home organization and garage storage and floor coating needs for over 15 years. Our mission is to turn chaos into calm. More than 80% of our business is by referral through account relationships and client referrals! We are a company that has an extremely professional reputation where you can take pride in your work. We are focused on living our core values of being collaborative, driven, supportive, and spirited while acting with integrity, ownership, and clarity!