Supervisor Sales Support And Service AH - Remote Eligible

Join The Standard

The next part of your journey is right around the corner — with The Standard.

A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams, we've been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference?

Job Summary

Join the Sales Support & Account Management (SSAM) team as a strategic leader responsible for driving operational excellence, managing a high-performing team, and executing business strategies. This role leverages subject matter expertise, advanced customer service skills, and proficiency in Microsoft Office to handle complex tasks and lead cross-functional initiatives. You'll oversee team output, resolve escalations, and partner across departments to streamline workflows and improve service continuity.

Key Responsibilities:

• Lead and develop a team of sales support professionals.
• Translate senior leadership directives into clear, actionable team initiatives.
• Provide territory reporting and identify areas for improvement.
• Manage escalations and ensure high-quality customer responses.
• Collaborate with AB Sales Lead to deliver customer updates and broker feedback.
• Drive cross-functional reviews and share best practices across teams.
• Support strategic planning and continuous improvement efforts.
• Enhance standard operating procedures and track productivity metrics.

Skills and Background You’ll Need

EDUCATION:

• Bachelor’s degree in business or related field (required)

EXPERIENCE:

• 3+ years in customer service (required)
• 3–5 years of direct leadership experience (required)
• Account management experience (preferred)

CERTIFICATIONS:

• CLU or ChFC designations (preferred)

MUST-HAVES:

• Strong leadership and interpersonal skills
• Advanced proficiency in Microsoft Word, Excel, and PowerPoint
• Excellent written, verbal, and presentation skills
• Proven ability to manage multiple projects and meet deadlines
• Experience driving operational effectiveness and continuous improvement

OTHER REQUIREMENTS:

• Ability to work independently and collaboratively in a team culture
• Comfortable working in a fast-paced environment

Key Behaviors of a Successful Candidate:

• Integrity and accountability in leadership
• Adaptability and willingness to learn
• Strong communication and collaboration
• Strategic thinking and problem-solving
• Motivation to inspire and lead others

Why Join The Standard?

We have built an enduring legacy of stability, financial strength and exceptional customer service through the contributions of the service-oriented people who choose to work at The Standard. To ensure we can attract and retain the best talent, when you join The Standard you can expect:

• A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions
• An annual incentive bonus plan
• Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure
• A supportive, responsive management approach and opportunities for career growth and advancement
• Paid parental leave and adoption/surrogacy assistance
• An employee giving program that double matches your donations to eligible nonprofits and schools

In addition to the competitive salary range below, our employee-focused benefits support work-life balance.

Salary Range: $57,750.00 - $92,250.00

Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Mortgage Investors, LLC, StanCorp Investment Advisers, Inc., and American Heritage Life Insurance Company and American Heritage Service Company, marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability or veteran status or any other condition protected by federal, state or local law. Except where precluded by state or federal law, The Standard will consider for employment qualified applicants with arrest and conviction records pursuant to the San Francisco Fair Chance Ordinance. The Standard offers a drug- and alcohol-free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on The Standard's property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation and employment, education and licensing verification as a condition of employment. All employees of The Standard must be bondable.