Service Center Technician

Job Title

Join our team and be the first point of contact for customers making policy changes, reporting claims, paying bills, or reaching us through the company switchboard.

Work Location

This position offers both remote and hybrid work locations. Candidates who reside within 50 miles of an office location (West Bend, Madison, Appleton) will be offered a hybrid work schedule. Candidates who are fully remote (beyond 50 miles) may occasionally be asked to travel to an office location for in-person engagement activities such as team meetings, training, and corporate events.

Responsibilities & Qualifications

Primarily supports customers making policy changes, reporting a new claim, paying bills, and/or performing company switchboard functions.

Key Responsibilities

• Provide guidance and assistance to all callers in an easy-to-understand, jargon-free manner.
• Process work in associated work queues to meet service level agreements.
• Perform other duties as assigned by management.

Preferred Experience and Skills

• 1 year experience in the insurance industry
• Customer service skills
• Data entry skills
• Knowledge of personal computers
• Interpersonal skills
• Telephone skills

Preferred Education and Training

• High school diploma or equivalent
• Associate in General Insurance designation

Salary Statement

The hourly range for this position is $19.00-$21.00.

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, business needs, geographical location, and internal equity. Compensation decisions are made by West Bend and are dependent upon the facts and circumstances of each position and candidate.

Benefits

West Bend offers a comprehensive benefit plan including but not limited to:

• Medical & Prescription Insurance
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Short and Long Term Disability
• Flexible Spending Accounts
• Life and Accidental Death & Disability
• Accident and Critical Illness Insurance
• Employee Assistance Program
• 401(k) Plan with Company Match
• Pet Insurance
• Paid Time Off. Standard first year PTO is 17 days, pro-rated based on month of hire. Enhanced PTO may be available for experienced candidates
• Bonus eligible based on performance
• West Bend will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act for Colorado employees, in accordance with its plans and policies.

EEO

West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and promotion.