Thrift Store Supervisor

Thrift Store Manager

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

Accountabilities:

• Assist the Community Ministries Director in executing store operations.
• Determine and maintain appropriate stock levels.
• Responsible for assisting and supervising a team of employees and volunteers to ensure standards in sales, customer service, merchandizing, marketing, and public relations are achieved.
• Serve the customers in a courteous and efficient manner by listening to and addressing customer concerns, suggestions and complaints and discussing with the Community Ministries Director as needed.
• Ensure accuracy in the completion of all customer transactions.
• Supervise as well as participate in sorting and tagging merchandise, unloading donations, stocking shelves and performing cash transactions.
• Prepare sales summaries when required; contribute to meeting store budgets by maintaining customer service standards.
• Inventory control: retrieve, sort, price and discard or recycle any stale or un-saleable items on an ongoing basis; seek to protect the store from inventory shrinkage by close visual monitoring.
• Assist Community Ministries Director with the store layout plans to attract customers including window displays and merchandise displays, advising of any recommendations for new racks, shelving and signage.
• Oversee and participate in ensuring the maintenance and cleanliness of the store is up to standard policy including practicing "Tidy Maintenance."

Human Resources:

• May participate in the recruitment of staff and volunteers in consultation with the Community Ministries Director.
• Provide training for new and existing employees and volunteers as requested.
• Monitor employee, volunteer's performance, and report any concerns/questions to the Community Ministries Director.
• In consultation with the Community Ministries Director prepare employee/volunteer work schedules; may assist with time sheets and planning coverage for vacation/sick days.

Communication:

• Communicate any maintenance issues in a timely manner.
• Communicate regularly with the Community Ministries Director to ensure consistent adherence to Ministry Unit Store Policies/Promotions and for support as needed.
• Determine and submit requests regarding in-store operational needs and supplies as necessary.

Health and Safety:

• Assist in the orientation of new employees and volunteers regarding health and safety procedures, Ministry Unit Store Policies/Promotions, etc.
• Responsible to report any serious health and safety infractions or problems in accordance with policies to the Community Ministries Director.
• Responsible to ensure that employees and volunteers comply with all safety procedures and by monitoring Health and Safety policies and procedures.

Perform other position related duties as required.

Critical Relationship Management:

• Internal relationships: Community Ministries Director, volunteers, staff
• External relationships: Community

Managerial/Technical Leadership Responsibility:

• This position reports directly to the Community Ministries Director or designate

Financial and Materials Management:

• Assist with the materials management of donations/product flow in the thrift store.
• Oversee the cash and debit sales, ensure that bank deposits balance and are deposited nightly as per store and TSA policy; the float is secured for the next day.

Working Conditions:

• Flexibility in scheduling is required
• Work schedule will vary from week to week and will include weekdays and/or Saturdays as per the Thrift Store hours of operation.
• Required to stand for long periods with frequent twisting, bending, crouching and reaching is required.

The hours of work and shifts will be determined in consultation with the supervisor as per operational requirements of the Thrift Store and includes an unpaid ½ hour meal break where applicable.

Education and Experience Qualifications:

• Completion of a Community College diploma or equivalent in a related field of study.
• Alternative combinations of education and experience may be considered.

Experience and Skilled Knowledge Requirements:

• Have a minimum of one (1) year of prior related experience, including retail, marketing, supervisory and/or store management experience.
• Cash handling experience is required.
• Experience with cash registers and related processes and procedures i.e. bank deposits, summary reports, etc.

Skills and Capabilities:

• Develop an understanding of the Mission of The Salvation Army in Canada and its implications as related to position responsibilities.
• Treat the property of The Salvation Army with due care and caution
• Lead by example, by demonstrating a positive attitude, a strong work ethic and a willingness to learn and be flexible in the face of change.
• Maintain information in confidence as required.
• Participate as an active and responsible team member.
• Participate in mandatory orientation training.
• Participate in regular supervision and performance appraisal process.
• Represent the organization in a professional and engaging manner.
• Must comply with all Salvation Army policies and procedures and associated legislation.
• Brand awareness would be an asset.
• Time and process management skills.
• Ability to motivate others.
• Basic math skills are required to calculate discounts and percentages.
• Ability to stand for long periods with frequent twisting, bending, crouching and reaching is required.
• Ability to lift/move on a regular basis up to 40 pounds.
• Exhibit good listening skills, have strong oral/written communication skills and respect authority.
• Self-motivated/disciplined.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army's health and safety policies and procedures.
• Excellent interpersonal skills, integrity, and adaptability.
• Ability to work in a cooperative team-oriented atmosphere.
• Provide an original copy of a Background Check that is satisfactory to The Salvation Army, in its sole discretion, is required. The screening is secured either through the national Canadian Police Information Centre (CPIC) or through a local police detachment.
• May require screening through The Salvation Army Abuse Registry.
• Support for and an understanding of the mission and purpose of The Salvation Army in Canada.

Compensation:

The target hiring range for this position is $17.20 to $20.64 with a maximum of $24.77. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request.