Support Staff Worker

Job Title

The Community Corrections Support Worker will act as a member of the Community Residential Facility Department team, exchanging information to the case management team, assisting residents with their needs, and ensuring that the facility's rounds, curfews, and check-ins are completed according to CRF policy.

The Salvation Army Community-Based Residential Facility (CRF) is a federal half-way house and its clientele work on a system of gradual, supervised release while they reside at the facility. The CRF's priority is to assist and empower parolees - while managing their risk - to integrate them into the community and assist them in becoming self-sufficient and independent.

The job description includes:

• Developing an intimate working knowledge of correctional service of Canada (CSC) statement of work, CRF policy and procedure manual, and in-house CRF rules, with all actions based on strict adherence to policy.
• Maintaining the confidentiality of all CRF and ARC clientele.
• Receiving all clients and residents in a professional manner.
• Monitoring access to and security of the CRF/ARC.
• Maintaining a calm and secure atmosphere in the residence through a quiet, unobtrusive presence.
• Conducting regular rounds of the CRF/ARC as described in the CRF guidelines and policies and procedures.
• Conducting CRF bed checks as per CRF guidelines and policies and procedures.
• Conducting and monitoring the sign in and out sheets belonging to each CRF resident.
• Recording pertinent information in the CRF duty log and case administration management system.
• Communicating with Victoria Parole, National Monitoring Centre (NMC), and Victoria Police as necessary and documenting situations and incidents.
• Enforcing CRF in-house rules and parole conditions, according to the Policy and Procedures manual and the Statement of Work.
• Properly filing all CRF/CSC documents in accordance with Policy & Procedures.
• Maintaining an accurate medication access log.
• Recording observed maintenance needs in accordance with the ARC procedures.
• Ensuring that the Intake office is clean and organized to ARC standards.
• Attending all CRF staff meetings, seminars, and training as directed.
• Providing transportation at the direction of the CRF Director/Designate.
• Performing light janitorial duties when required.
• May be assigned other related duties according to the CRF's needs.
• Being prepared to participate in upgrading/training at the discretion of CRF Management.

Qualifications and Education Requirements:

• Must possess a High School Degree or equivalent.
• Minimum of six months of education in related field (Criminology, Sociology, Social Justice, Psychology, Counselling, Social Work etc) required.
• Clear TB Skin test required.
• Occupational First Aid level 1 or equivalent.
• Enhanced reliability clearance through Correctional Service of Canada.
• Non-violent Crisis Intervention training an asset.
• Minimum of six (6) months of related experience.
• Previous work experience in community corrections, probation, or parole an asset.
• Experience working with individuals struggling with addiction, substance abuse issues, and related behavioral challenges required.
• Ability to establish and maintain rapport with clients.
• Ability to work under pressure and in crisis situations.
• Ability to work with a diverse clientele possessing a range of needs and barriers.
• Ability to discern baseline behaviors and any deviations concerning substance use or mental health.
• Must possess adequate typing skills and be computer literate.
• Must have strong and effective verbal and written communication skills.
• Must be confident in ability to utilize de-escalation techniques and non-violent crisis intervention skills.
• Must be punctual, organized, and able to adjust to operational demands.
• Must be presentable in appearance in accordance with ARC standards.
• Must have the ability to understand and be sensitive to cultural differences.

Compensation:

The target hiring range for this position is $26.95 to $27.45 with a maximum of $27.95. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.