Community Services Program Coordinator

Community Services Program Coordinator

The Community Services Program Coordinator is responsible for creating and delivering a broad range of relevant transformative programming and special events that reflects The Salvation Army's mission and meets the evolving needs of the community. This role fosters meaningful relationships, supports client engagement, develops volunteer involvement, and strengthens holistic service delivery. Key areas include program development, client and volunteer engagement, team collaboration, and outreach initiatives and leadership of the annual Christmas Hamper Program.

The work of this position supports the organizational desire to move from transactional distribution services toward relational and transformational ministry. Working collaboratively with the Community Services Manager and leadership of Peterborough Temple, they will focus on identifying and creating programs where a spiritual focus can be applied, and The Salvation Army mission and vision can truly come to life.

Accountabilities include ensuring the ministry objectives are consistently accomplished and that a spiritual focus is applied to all program initiatives, ensuring that all duties are completed in accordance with the principles, standards, policies, and procedures of The Salvation Army, assisting with ongoing strategic planning to ensure programming reflects client needs, working with the Community Services Manager to ensure that programs meet contractual, legal, and internal requirements, ensuring compliance with policies and procedures as it relates to external funders, overseeing, researching, planning, developing, preparing, and delivering creative and innovative responsive programming, creating a safe space for clients and their families, ensuring a spiritual dynamic and focus in all programming, promoting a positive environment across all programs, organizing, planning, and assisting in the delivery of special programs, recruiting, orientating, supporting, and training CS program volunteers, creating and assisting in presentations promoting volunteer opportunities, maintaining accurate data in a timely manner, monitoring safety practices in compliance with health and safety standards, and assisting with the physical upkeep, organization, and basic maintenance of Community Services facilities.

This position reports directly to the Community Services Manager, has no direct reports, and is that of an independent worker and part of a team. This is a regular full-time position based on 35 hours per week, with the ability to lift/move 40 lbs. with no assistance from others, reach, bend, twist, and stoop frequently, work in a standing or sitting position for long periods, and computer keyboarding. May be exposed to disagreeable people including the occasional angry and/or abusive client/public, working with people from all walks of life and backgrounds. Some local travel up to 10% of the time is associated with this position for meetings etc. Flexibility in scheduling is required; some weekend and evening work may be required.

Education, qualifications, and certifications include completion of a formal post-secondary/college diploma program of 2 academic years, preferably in a human services field, i.e., Social Services Worker. Completion of a Volunteer Management Certificate would be an asset. Ability and/or willingness to provide or obtain Safe Food Handlers Certification. Valid Ontario Class G driver's license, own vehicle and insurance are required. Certificate in areas regarding Conflict Resolution, such as Critical Incident Debriefing and Non-Violent Crisis Intervention or equivalent, would be an asset. Ability and/or willingness to provide or obtain First Aid, CPR, and Mental Health First Aid Certification would be preferred.

Experience and skilled knowledge requirements include a minimum of three (3) years of prior related experience in a wide range of social service programs, i.e., community outreach and missions. At least one (1) year of previous experience with broader community engagement (such as events and communications). Demonstrated experience in designing and delivering community-based programs that respond to the needs of marginalized and vulnerable populations, with an emphasis on empowerment, inclusion, and long-term impact. Proficient in a computerized environment; must have strong skills using Microsoft Office Suite, Canva and various social media platforms. Experience in volunteer supervision/coordination. Experience in planning and managing successful community program initiatives and events in the non-profit sector is preferred. Have a keen interest in the social services sector and a desire to see lives transformed. Possesses a genuine concern for and interest in the marginalization of society. Well-developed interpersonal and relationship-building skills; ability to establish rapport and excellent communication with church members and volunteers from diverse backgrounds. Hands-on experience and human services experience working with marginalized individuals is required, a working knowledge of mental health and addiction issues. Strong knowledge of community-based resources is required and experience networking with government and social service agencies.

Alternative combination of education and experience may be considered. Skills and capabilities include ability and willingness to support the mission, vision, and core values of The Salvation Army in Canada and its implications as it relates to position responsibilities. Ability to develop and maintain positive, productive, and supportive relationships with participants, colleagues, volunteers, students, corps members, and community partners. Maintain and promote a positive image of The Salvation Army by providing a high caliber of services and dealing with others in a courteous and professional manner. Represent The Salvation Army in a professional, positive, and engaging manner. Sensitivity to cultural and socioeconomic characteristics of populations served, awareness, and understanding of client's needs, problems, interests, skills, deficiencies, and idiosyncrasies. Respect and work effectively with individuals of diverse cultures, socioeconomic, and ethnic backgrounds. Ability to deal effectively with the public, government, business leaders and professionals. Attention to detail, problem solving and analytical skills. Ability to work independently and participate as an active and responsible team member in a cooperative team environment. Demonstrated ability to take initiative, be reliable and operate in an environment of accountability. Treat the property of The Salvation Army with due care and caution. High standards of integrity and confidentiality with professional ethics; the ability to use sound judgment when making decisions and the ability to model the values of The Salvation Army. Lead by example, by demonstrating a positive attitude, a strong work ethic and a willingness to learn and be flexible. Exhibit empathetic listening skills, have excellent oral/written communication and interpersonal skills. Strong organizational skills with the ability to complete assignments and meet deadlines with minimal supervision. A strong understanding of professional boundaries and the ability to establish/set appropriate boundaries when working with a vulnerable population. Excellent interpersonal and customer service skills and adaptability. Patience and ability to deescalate situations. Ability and willingness to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check screening.

Compensation: The target hiring range for this position is $39,739.02 to $49,673.78 with a maximum of $59,608.54. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role. The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.