Community And Family Services Support Worker

Community Engagement Coordinator

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

The incumbent may perform all, some, or similar range of duties.

• Work in a team setting supporting various tasks and activities.
• Provide general assistance during public relations events and regular campaigns.
• Maintain strict confidentiality of all matters pertaining to the program participants.
• Adhere to policies and procedures relating to the programs.
• May assist with different basic administrative tasks – photocopy activities, greeting visitors, supporting reception, forwarding visitors, etc. as required.
• May keep a log of different activities.
• Provide general information to visitors.
• Consistently demonstrate empathy and concern for clients/families
• Provides emergency food hampers to clients as needed
• May assist in the maintenance of client files and statistical records, as directed
• Assists in the organization, maintenance and general cleanliness of the Community Ministries Space.
• Receives (and/or declines) and sorts/organizes non-monetary donations or purchased products following standard procedures
• May be responsible for ensuring safe handling of hazardous materials
• Arranges for discarding of items that are not usable in accordance with policy
• May direct work of volunteers assisting in Community Ministries
• May help prepare/serve community meals in house or on the CRU (food truck)
• Helps with seasonal tasks where needed such as Christmas Hampers/Kettles, Back to School, Coats, for Folks, etc.
• Pathway of Hope Casework:
• Serve as a contact for Pathway of Hope in the assigned region.
• Engage and build rapport with the clients.
• Provide client intake and ongoing assessments to Pathway of Hope participants.
• Perform all aspects of the case management process using the Pathway of Hope framework (pre-screening, intake, assessment, goal planning, action, transition, and follow-up) and utilize Link2Feed as the current Client Management System to record case management actions.
• Ensure confidentiality is maintained in accordance with Operating Policy and applicable legislation.
• Assist participants in making connections and accessing community resources, supporting participants as appropriate.
• Provide information and referral services, as needed, to both clients and ineligible participants.
• Attend and participate in trainings and meetings as required by the Ministry Unit, Divisional and Territorial Headquarters.
• Network with other service providers and maintain relationships with community agencies to provide comprehensive services for participants.
• Attend community meetings as needed.
• Performs other duties as assigned

Critical Relationship Management:

Clarification of Information. Conducts Routine Interactions. Internal: MU's leadership and staff, donors, volunteers. External: Funders, Volunteers and the general public

Financial and Materials Management:

• Responsible for minor financial matters regularly; responsibility for wise use of own resources
• Minor material responsibilities

The above responsibilities must be discharged in accordance with The Salvation Army's Mission Statement, in a professional manner, upholding our code of conduct.

Working Conditions:

• Working environment is typically in the corps building in generally agreeable conditions and some outdoor duties.
• Some work over weekends and evenings may be required.
• Ability to lift up to 45 lbs.
• May deal with upset people or challenging behaviours. The above responsibilities must be performed in keeping with The Salvation Army's Mission, Vision and Values, in a professional manner, upholding our code of conduct.

Education, Qualifications and Certifications:

• Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army's health and safety policies and procedures.
• Alternative combination of education and Experience may be considered.

• Completion of a formal post-secondary program of two academic years.
• CPR, First Aid, Food Safe level 1 and Non-Violent Crisis Training or willingness to complete once hired.

Experience and Knowledge:

• At least three years of previous related experience.
• At least one year of previous experience with broader community engagement (such as events or communications)
• Demonstrated commitment to ongoing learning and professional development to stay informed about community engagement trends and the organization's mission and objectives

Skills and Capabilities:

• Demonstrated commitment to ongoing learning and professional development to stay informed about community engagement trends and the organization's mission and objectives
• Intermediate to advanced proficiency in Microsoft Office suite and editing software
• Excellent oral and written communication skills, including strong conflict-resolution skills
• Proven ability to communicate and work effectively with a diverse population of staff, volunteers, and clients
• Strong administrative, time-management, and organization skills
• Current Driver's License with driver's abstract
• Attention to detail, problem solving and analytical skills
• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility

Compensation:

The target hiring range for this position is $39,345.57 to $49,181.96 with a maximum of $59,018.35. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.