Youth Services North/west Metro Case Manager

Make A Difference in a Young Person's Life – Join Our Team as a Youth Services Case Manager

At The Salvation Army, we believe in walking alongside young people, not in front of them. Every young person has strength, potential, and the right to thrive — even in the face of challenges like homelessness, trauma, or instability.

About the Role

We're looking for a passionate, proactive Case Manager to be a steady support and strong advocate for young people across Melbourne's Western and Northern regions. This is more than a job — it's an opportunity to be a consistent and compassionate voice in someone's journey toward independence and self-belief. You'll be part of an experienced and dedicated Youth Services team delivering assertive outreach case management and holistic support to young people experiencing or at risk of homelessness. Reporting to the Youth Services Coordinator, this is a fixed-term full-time position, contracted until October 2026, based in Sunshine, VIC. Compensation is in accordance with SCHADS Award Level 5.

You Will Successfully

• Help young people transition out of the homelessness system with dignity and confidence.
• Support youth in and transitioning from out-of-home care, working collaboratively with Child Protection and other program (e.g. Better Futures).
• Provide trauma-informed, youth-focused intake and assessments via our access point.
• Collaborate with refuge staff at Tranmere Street to support daily operations and promote life skills development.
• Ensure all support aligns with our Model of Care and a Psychologically Informed Environment.

You Will Have

• A tertiary qualification in Social Work, Youth Work or a related field (degree preferred).
• Hands-on experience working with at-risk or vulnerable youth, particularly in areas of homelessness, AOD, mental health or out-of-home care.
• A deep understanding of trauma-informed care, youth-centred practice, and social justice.
• A VIC Driver's Licence.
• A current and valid Employee Working with Children's Check.

Why You'll Love Working With Us

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.
• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.
• Flexible working arrangements.
• Access to EAP and health & wellness initiatives incl Fitness Passport.
• Ongoing training and development opportunities that enhance on the job skills and proficiency.
• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.

Diversity is Our Strength

The Salvation Army is a safe and inclusive employer. We strongly encourage applications from people who identify as:

• Aboriginal and/or Torres Strait Islander.
• LGBTQIA+.
• Culturally and linguistically diverse.

You belong here — and so do the young people we serve.

Ready to be part of something bigger? Apply today and help rewrite the future — one young person at a time.