Team Leader - Homelessness Service

Team Leader

The Salvation Army is seeking a Team Leader to support the delivery of high-quality homelessness services in Alice Springs. This role plays a key part in ensuring people experiencing homelessness, displacement and complex social challenges receive safe, consistent and person-centred support.

This is an excellent opportunity for an experienced Case Manager or emerging leader who is ready to step into a supervisory role. You will lead a small team of Case Managers, support day-to-day service delivery, and contribute to a justice-diversion program that provides supported accommodation and psychosocial support for people with low to mild mental health needs.

If you are passionate about leading teams, strengthening practice and improving outcomes for people experiencing homelessness, this role offers the chance to make a meaningful impact in the Central Australian community.

The Team Leader provides supervision, guidance and operational support to the Case Management team. You will oversee intake and assessment, case management practice, assertive outreach and the delivery of holistic support to clients.

Working closely with the Program Manager, you will ensure services are delivered safely, consistently and in line with TSA policies, legislation and funding requirements. You will also contribute to budgeting oversight, stakeholder engagement and the recruitment, onboarding and development of staff.

This role requires strong communication skills, resilience, and the ability to support a team working with clients who may present with homelessness, AOD concerns, mental health needs and complex social circumstances.

How you will make an impact:

• Provide day-to-day supervision, support and guidance to Case Managers
• Build a positive team culture focused on wellbeing, collaboration and best practice
• Develop and implement professional development plans to strengthen capability
• Ensure staff have clarity around expectations, responsibilities and service standards
• Undertake client assessments and support the development of case plans
• Ensure service delivery is compliant with legislation, regulations and TSA policies
• Support budgeting oversight in consultation with the Red Shield Hostel Manager
• Build and maintain relationships with internal and external stakeholders
• Lead end-to-end recruitment, onboarding and induction of staff
• Contribute to safe, consistent and high-quality service delivery across the program

What you will bring:

• Degree in Social Services, Community Development or related field, or extensive experience in a similar role
• Demonstrated experience engaging people experiencing homelessness
• Understanding of homelessness, AOD and mental health issues
• Previous experience supervising staff and supporting team performance
• Strong organisational and time-management skills
• Experience working within budgets and service delivery requirements
• Ability to remain calm, resilient and solutions-focused in challenging situations
• Commitment to culturally safe, inclusive and person-centred practice

What we offer:

• SCHADS Level 6 – Above Award conditions (up to 10%)
• Remote Area Housing Benefit for employees who live and work in the area (up to $31,800 tax free)
• Entertainment Benefit (up to $2,650 tax free)
• Relocation assistance for eligible employees (up to $5,000)
• Tools of trade work vehicle provided (including personal use)
• Generous paid parental leave (12 weeks for primary carers)
• Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs
• Flexible working arrangements
• Access to EAP and health and wellness initiatives
• Ongoing training and development to support your growth
• A rewarding, purpose-driven career that makes a positive and lasting social impact

How to apply:

Please submit your resume and a cover letter outlining your leadership experience, your approach to supporting teams, and your interest in contributing to homelessness services in Alice Springs.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration