Loan Application Support Worker - Tamworth

Loan Application Support Worker

Access to safe, fair and supportive financial options can change the trajectory of someone's life. Many community members who reach out for microfinance support are navigating financial stress, unexpected expenses or barriers that make traditional lending inaccessible.

As a Loan Application Support Worker, you become a calm, practical guide who helps people understand their options, complete their loan applications, gather documentation and connect with early intervention supports such as Financial Literacy Education. Your work helps people regain stability, confidence and control.

How you will make an impact:

• Support community members to complete loan applications and gather required documentation
• Confirm eligibility for microfinance programs through clear, respectful assessment
• Follow up on missing information to ensure timely and accurate submissions
• Provide early‑intervention support and refer clients to Financial Literacy Education and other relevant services
• Manage application paperwork, data entry and correspondence with a high level of confidentiality
• Contribute to reporting, feedback collection and service improvements
• Work collaboratively with the Microfinance team to ensure coordinated support
• Participate in training and development to stay current with best practice

What you will bring:

• Qualification in Finance and Mortgage Broking (FNS40821) preferred, and we welcome applicants who are currently working toward this qualification
• Experience in finance, administration or client‑facing roles involving documentation and database management
• Strong attention to detail, accuracy and organisational skills
• Excellent communication skills and a calm, supportive approach with clients
• Ability to maintain confidentiality and work responsibly within role boundaries
• Proficiency with Microsoft Office and database systems

The Salvation Army's Microfinance team supports individuals and families across Australia to access safe, affordable financial products and build long‑term financial wellbeing.

In this role, you will assist community members with loan applications, eligibility checks, documentation and referrals. You will manage application paperwork, maintain accurate data, and ensure clients feel supported throughout the process.

This position is full time permanent on going and based at our Tamworth office. Pay is in accordance with SCHADS Level 3 Award.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration