IT Service Desk Support

Full-Time It Service Desk Analyst

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

We are seeking a full-time IT service desk analyst for a full-time permanent opportunity at THQ Blackburn, VIC, tasked with providing a truly exceptional, customer focused technology service to drive excellence and performance of IT services. As a service desk analyst, you will provide an exceptional customer experience for our 10,000 strong geographically dispersed workforce and strive to understand the customer's needs, issues and requirements to ensure a fast and appropriate solution is delivered.

Key responsibilities for this role will include:

• Providing level 1 and 2 support to resolve incident, problems and requests;
• Providing access management through appropriate technology such as Windows Server or collaboration systems;
• Supporting the production and development environments;
• Coordinating and implementing software and hardware installations and upgrades;
• Complying with the company's security and compliance requirements and vendor management;
• Configuring, maintaining & supporting approved government and enterprise applications as required.

About you

Required work experience: To be considered for the role you must have worked as a service desk analyst or on an IT help desk for at least 1 year in a large ITIL aligned organisation.

Key technical skills:

• Experience with O365, Windows 10, virtual desktop environment, enterprise applications, Windows Servers, Active Directory and Service Now;
• A practical understanding of the ITIL framework with foundation certification an advantage;
• Microsoft MCP desired or other appropriate certification;
• Strong knowledge of computer hardware with a focus on workstations and laptop;
• Strong customer-facing, interpersonal, communications skills;
• Clear written and verbal communication skills;
• Strong problem solving / troubleshooting skills;
• Excellent organizational and time management skills.
• You will be a team player who possesses a confident and engaging personality and thrives in a fast-paced troubleshooting role to provide exceptional customer service.

Education qualifications:

To be successful in this role you must have a degree in computer science or similar.

Why work for us

• NFP salary packaging ($15,900 tax free) plus meals and entertainment benefits
• Flexible working conditions (as per business requirement)
• Paid parental leave
• Financial, retail and lifestyle discounts and benefits
• Employee assistance program - independent confidential counselling service
• Opportunity for career development
• An inclusive culture of dedicated, passionate and professional team members
• Positively supporting and impacting the lives of others through your career contribution

The Salvation Army is an equal opportunity employer who provides an inclusive work environment and embraces the diverse talent of its people. We value and include people of all cultures, languages, abilities, sexual orientations, gender identities, gender expressions and intersex status. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.

The Salvation Army is a child safe organization and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a working with children check. Applicants for all roles require a mandatory nationally coordinated criminal history check.

We value integrity, compassion, respect, diversity, and collaboration.