Community Support Team Leader

Community Support Team Leader

The Salvation Army is seeking a Community Support Team Leader to inspire, guide, and empower a committed team supporting men (and those identifying as male) who are experiencing homelessness and complex needs. About the role

You will be at the heart of two key residential services — Flagstaff Accommodation (West Melbourne) and The Open Door (North Melbourne) — leading a team of passionate staff who are there 24/7 to create a welcoming, safe, and healing environment.

This is your opportunity to lead with empathy, shape service delivery, and walk alongside those doing it toughest — while fostering dignity, safety, and belonging. Reporting to the Flagstaff Manager, this is a permanent full-time position based in Flagstaff, VIC.

How you will make an impact

• Lead a dynamic team of 6+ support staff to provide responsive, compassionate care around the clock
• Drive trauma-informed, client-centred and strengths-based practices as part of TSA's Model of Care
• Build an inclusive, culturally safe space that honours the diversity of our community
• Collaborate with a rich network of services — from Alcohol & Other Drugs, case management, and health services to on-site chaplaincy and catering — ensuring holistic support for every resident
• Cultivate a positive, accountable and empowering team culture
• Manage operations across two key residential services, while ensuring excellence in safety, risk management, and service delivery

What you will bring

• A seasoned professional with a degree in Social Work, Community Development or a related field
• A natural leader who has supervised teams in complex service environments
• Deeply committed to human rights, equity, and justice — and ready to lead through values of compassion, integrity, and respect
• Experienced working with people who face homelessness, trauma, mental health challenges and systemic disadvantage
• A clear communicator and calm problem solver, even in crisis
• An advocate for continuous improvement, cultural inclusion and quality care

About Us

The Salvation Army Homelessness Melbourne Metro is one of the largest providers of homelessness services in Victoria. Across our sites in West Melbourne, North Melbourne, and Footscray, we work tirelessly to support those without a safe place to call home.

Our staff are not just workers — they are change makers, walking alongside those who've experienced street sleeping and complex trauma, offering real hope and practical support.

What We Offer

The Salvos offer eligible employees a well-balanced package of meaningful benefits including:

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit
• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities
• Access to EAP and health & wellness initiatives incl Fitness Passport
• Ongoing training and development opportunities that enhance on the job skills and proficiency
• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.

Conditions

Compensation is in accordance with the Social, Community, Home Care and Disability Services Award Level 6.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration