Case Manager - Prison Support Service

Community Case Manager

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Make a meaningful impact supporting high-needs individuals transitioning from prison back into the community. The Salvation Army's Beyond the Wire Program provides intensive throughcare support to prisoners exiting the Tasmania Prison Service who face chronic accommodation and support challenges. We are seeking a skilled and compassionate Case Manager to join our team and help deliver this vital service.

As a Community Case Manager, you will provide intensive, person-centred support to prisoners and ex-offenders through both office-based and outreach work. You will conduct assessments, develop individual service plans, coordinate support, and work collaboratively with multiple partners to help clients achieve stability, independence and long-term wellbeing.

This role is ideal for someone who thrives in complex environments, can build trust with highly marginalised individuals, and is committed to delivering high-quality, ethical and mission-aligned support.

Reporting to Team Leader, this is a full-time position based at Burnie, Tasmania. Salary is in accordance with SCHADS Level 5.

How you will make an impact:

• Provide intensive case management, assessment, planning, monitoring and crisis intervention
• Work one-on-one with clients in outreach settings
• Assist clients to build independence and achieve personal goals
• Maintain accurate client records and ensure compliance with privacy and legislative requirements
• Establish and maintain service statistics and data to support program development
• Work closely with prison staff, corrective services, government agencies and community organisations
• Conduct case management in consultation with the Prisoners Support Unit, prison management and other relevant partners
• Promote the program within the community and contribute to ongoing service development
• Participate in regular planning and review sessions with the program team
• Ensure day-to-day service delivery aligns with The Salvation Army's mission and policies
• Complete administrative tasks, including forwarding accounts for processing

What you will bring:

• Tertiary qualifications in Social Work, Psychology, Welfare, AOD Counselling or related discipline
• Minimum 3 years' experience in community services, or substantial experience in support and housing roles
• Strong case management skills with experience supporting marginalised clients with complex needs
• Ability to identify and respond to challenging behaviours, including hostility or aggression
• Understanding of best-practice principles relating to ex-offenders, crisis accommodation, homelessness, addictions, family violence and mental health
• Ability to work effectively within a prison environment (including completing required security training)
• Strong communication, collaboration and problem-solving skills
• Adaptability and resilience in dynamic and high-pressure environments
• Current Driver's Licence
• Current Working With Children Check

What we offer:

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.
• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.
• Flexible working arrangements.
• Access to EAP and health & wellness initiatives incl Fitness Passport
• Ongoing training and development opportunities that enhance on the job skills and proficiency.
• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.

To apply, please submit your CV and a brief cover letter outlining your experience and interest in the role.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration